Specialist Digital Customer Fulfilment Journeys (m/w/d), limited to 24 months

As an innovative technology and service group, Vodafone Deutschland stands for communication and service from a single source. Each: the second German is Vodafone customer:in - whether surfing, calling or watching; whether office, farm or factory - the Vodafone technology connects everyone and everything, always and everywhere. At Vodafone we have changed the lives of billions of people for over 30 years. In 2021, Vodafone will expand 5G for 20 million people and provide two thirds of all Germans with Gigabit connections by 2022. Together we shape the future of tomorrow, because we are ready for the best future of all times. Together we can. With us you can be DU and belong. You can share inspiration, discover new opportunities, develop yourself and make a real difference. Exchange with colleagues in different networks and learn from each other. Whether women4women, father's network or LGBT: from our networks, there's one for you. Because we do not make differences between age, gender, sexual orientation, religion, ethnic and social origin or disability. Be with us all yourself.

Specialist Digital Customer Fulfilment Journeys (m/w/d), limited to 24 months Job ID: 260118

You have fun in simplifying and digitizing processes to make the service better for our customers? You are interested in AI / Generativer AI and have perhaps already gained first experience with these technologies? Then you're right with us. Be part of a newly created team at Customer Fulfilment and shape future-oriented digital solutions for our customers.

As a Specialist Digital Customer Fulfilment Journeys (m/w/d), you will end up improving the current customer experience related to ticket processing (providing & disordering). You support the potential identification, feasibility check and implementation to increase the self-service share in the interaction between customer and customer Fulfilment. You support the creation of business cases as well as tracking that the business case is adhered to. You analyze processes, display vulnerabilities and develop suggestions for improvement. You tune with internal interfaces and suppliers according to predefined standards. You order, analyze and track defined subproject KPIs. You support the creation of presentations, decision templates and success reports for the interfaces.

What distinguishes you: Complete master's degree or comparable degree. Typically min. 2-year professional experience. Practical experience in managing projects and in project management both in agile and in classic form. Very good conceptual and analytical skills, strategic thinking. Rapid opinion and judgment. Communication strength at work and management level. Structured, organized procedure, even under high time pressure. German and English in word and writing (C2 to GER)

This body can be exercised in fulltime or full-time part-time (min. 30 hours).

Your strengths and experiences count. We care about diversity and equal opportunities. We look forward to receiving applications from people with disabilities. And note them with the same suitability.

Applicants: those whose current position is affected by the reorganisation are treated with the same suitability and taking into account retraining potential (see Social Regulation).

We occupy this position at the Düsseldorf site for Vodafone GmbH.

Flexibility: In agreement with your team and leadership, you decide which days you work in the office and in the home office. Up to 20 days a year from the EU countries as well as from more and more non-EU countries. Attractive remuneration and pension provision: As a collective employee, you will receive holiday and Christmas money or a 13th salary depending on the remuneration model. And with our pension plan also an occupational pension scheme. Continuing Education: You decide which of our learning and training programs you can support your individual development. Work-Life-Balance: Whether kita, health & mindfulness programs or fitness studio: You flexibly shape your job and your private life. We support you. Also in the care of relatives. Discounts and additional benefits: As an employee, you will receive special offers on all our products for mobile phones, fixed network, internet and TV.

Who we are: Vodafone celebrates and promotes diversity and inclusion. We are as different as our customers: our society. Whether ethnic origin, skin colour, age, gender identity, sexual orientation, disability, religion, political affiliation, union membership, nationality, health status, social origin or cultural background: Vodafone is not a place for discrimination.

Together we can. JOBV1_EN