Customer Dialogue Employee (f|m|d)

Together we bring Krefeld into motion - welcome to SWK MOBIL GmbH! As part of SWK AG, we are a complete provider of transport services in the ÖPNV and allow around 28 million people to travel through Krefeld and the region every year. Whether in driving, in technology or administration - we work together on a reliable, sustainable mobility of tomorrow. From now on or at the next time, we occupy the place as: Customer dialogue (w|m|d)

You provide customer-oriented advice for public transport, in particular our digitally bookable mobility offers and our digital sales platforms through You process incoming customer reviews, clarify the facts and conduct the written or telephone customer dialogue You support the traffic control center in communicating disturbances and respond to the chat requests of our passengers You identify optimization potentials in terms of service quality and quantity and derive appropriate measures from this You shall check the completeness of the transferred sales and payment data for the sales of the driver's personnel and control the billing of the driver's personnel. Report and edit detected irregularities Ensure the operational readiness of the payment equipment for the driving personnel, supply the SWK & GSAK ServiceCenter and sales partner with consumables and manage the finds including Destruction You are responsible for the local distribution partners (instruction, control, appearance, application, explanatory notes) and expect these

You have a successfully completed commercial training or alternatively have several years of commercial professional experience in a service-oriented industry, Ideally, you have already worked in a transport company in a comparable role. You have a high affinity for valuable and targeted communication Written and oral, you can summarize complex processes and communicate them in a comprehensible manner You are safe in handling the current MS Office products and are interested in using alternative communication channels Their work is targeted and shaped by structure, self-initiative and self-employment, and you react flexibly to changing circumstances

Remuneration according to tariff (TV-N) incl. holiday and Christmas money, occupational pensions, work time recording and 30 days of annual leave Working tariff for electricity and gas Discounts for employees Canteen directly at the site A family service that is a part of many lives Very good PNV connection Free parking for employees Free DeutschlandTicket Regular events and actions, such as operational events and health days