Customer Service Representative

Ensure accurate and timeous capturing and execution of customer's sales orders Provide first line support to customer inquiries, resolve customer queries timeously Enhance customer experience through customer service Collaborate within Sasol (M&S, Supply Chain, IPL, QM and Finance teams) to deliver the Sasol value proposition and achieve excellence in customer service Key Accountabilities Receive, & capture sales orders, Debit/Credit, rebates, commission and sample orders in SAP guarantee completeness according to Sasol business processes and within Sasol governance framework Monitor the progress of open orders, check documents, identify & resolve problems, keep customers and respective internal functions informed of norm deviations Actively communicate with customers regard. SAP order status (order confirmation, delivery confirmation, pricing, forecasts, order solicitation, quality of service, dates of delivery) Investigate and resolve customer queries within set Execute maintenance stock processes incl. reconciliation and invoicing (as applicable) Issue pro forma invoice & customer quotation in coordination with M&S (as applicable) Ensure and follow up of payment reminders to customers in cooperation with respective functions (M&S, Finance, SC) (as applicable) Management of letters of credits in cooperation with respective functions Maintain SAP Order Processes (housekeeping)

Formal Education Commercial education required Working Experience 5 years, working experience in similar customer service environment Required Personal and Professional Skills Advanced knowledge of SAP, MS Office and Information Systems Experienced in customer service or inside sales, attention to details Good knowledge of chemical operations and products Excellent communication and interpersonal skills with strong customer focus Team player with strong intercultural skills ability to work across cultures and languages Tolerance for stress and work pressure, ability to manage different tasks in parallel Very good knowledge of English, written and spoken, additional language(s) will be an advantage

A collegial team and a wide range of tasks with a high degree of creative freedom await you, for which you will quickly assume responsibility. We ensure the best possible work-life balance through flexible working hours, the option of mobile working and full-time employment of 37.5 hours. We offer you attractive remuneration, supplemented by numerous modern social benefits including company pension schemes. We support you in your development with individual further training opportunities at specialist, project or management level and enable a wide variety of career paths. As part of our health management, you can access a work-life service, staff advice/coaching and webinars at any time. .