Account Manager - B2B Customer Service & Projects (m/f/d)

Since its founding in 1880, Steiff stands for incomparable quality and sophisticated design. Margarete Steiff's visionary attitude continues to shape our actions today. As an inventor of the teddy bear and pioneer in the premium segment, we combine decades of tradition with innovation at the heart of time. Our dynamic team shapes our iconic products with great attention to detail and an extraordinary demand for design and quality - from noble collector's pieces and timeless plush toys to exclusive children's clothing.

Do you bring experience in sales services, B2B customer support or sales support and want to take on more responsibility? At Steiff you create customer relationships and accompany special product ideas up to delivery. Your focus is on the sales service – personal customer appointments supplement your work with a travel share of around 15%.

Support and develop customers: You build long-term B2B customer relationships and develop existing partnerships in a targeted manner. Our customers advise you on the product range design, identify new sales potential and present our products convincingly. You conduct regular quarterly and annual discussions, plan and accompany sales promotion measures and check their success. For personal customer appointments, you are on the move with a travel activity of about 15%.

Supporting customer projects: You agree to the steps for custom productions and custom products with the relevant specialist areas, in particular with the design team. You create project documents and accompany the implementation until delivery or product launch. Create first visualizations with image editing programs and AI.

Analyze and plan: You evaluate customer and sales figures, derive measures and create sales, sales and quantity planning at customer, monthly and article level, including regular forecast adjustments.

New customers win: You address potential B2B customers and contribute to the development and implementation of new customer acquisition measures.

Experience in the sales service, B2B customer support or sales support as well as the pleasure of actively shaping customer relationships.

Commercial understanding and negotiation skills, especially in dealing with offers, calculations and conditions.

A structured, pragmatic way of working and experience in coordinating projects with different disciplines.

Very good knowledge of SAP SD/MM and Excel for the processing and evaluation of sales processes; Power BI is a plus.

English knowledge in word and writing.

Understanding the interaction of product development and supply chain as well as basic knowledge of accounting and accounting.

A completed economic study or a commercial training with at least three years of relevant professional experience. Industry and market knowledge are advantageous.

An agile team with fresh ideas, short voting paths and joy in bringing things forward together. With us you can take responsibility, bring your own impulses and further develop your skills in customer development, negotiation and project management. In addition, flexible working hours, sliding time and employee rebates come from a globally known brand. .