Engineering Manager / Lead Software Development Microsoft Dynamics 365 | CRM (m/f/d)

Do you enjoy leading high-performing engineering and consulting teams to build impactful CRM solutions? Are you passionate about modern engineering platform using Microsoft Dynamics 365 | Sales & Customer Service? Do you thrive in an agile, international environment where innovation and accountability drive success?

Practical information: Location: Germany (preferred Leipzig or Berlin area) or Belgrade, Serbia | Work arrangement: Hybrid | Contract type: Full-time | Reporting to: Director of Software Engineering | Language requirements: Fluent/professional English, written and verbal

As our new Engineering Manager (gn) Dynamics 365 | Sales & Customer Service, your mission will be to elevate engineering excellence, drive platform maturity, and deliver reliable, high‐impact CRM solutions that support our global sales organization.

Key responsibilities Lead, develop and grow a global team of software engineers and technical consultants working on our Dynamics 365 | Sales & Customer Service platform Drive the strategic evolution of our Dynamics 365 | Sales & Customer Service platform by developing forward‐looking concepts including the integration of innovations such as AI - to ensure the CRM landscape scales with SoftwareOne's future growth Establish and maintain improved software engineering processes and ensure adherence to quality standards Contribute hands‐on to design, implementation, documentation and testing Collaborate closely with Product Management, Product Owners and, where needed, external partners to deliver impactful solutions

Proven experience leading engineers and technical consultants in Microsoft CRM/CE environments Solid understanding of enterprise CRM ecosystems, especially Microsoft Dynamics 365 | Sales & Customer Service and Power Platform Experience designing and implementing sales processes using Dynamics 365 | Sales & Customer Service Familiarity with agile software development practices (SCRUM, Kanban) Excellent communication skills (English on C-Level), analytical mindset, and a structured solution-oriented workstyle

What we offer An internal IT department that breaks the stereotypes A modern technology environment working with the latest Microsoft technologies Agile ways of working, including SCRUM and Kanban, supporting collaboration and continuous improvement International collaboration with global engineering and consulting Opportunity to help shape and improve processes with real impact A role that prevents you to stay hands‐on in design, implementation, documentation, and testing Close partnership with Product Management and Product Owners, enabling strategic contribution A highly engaged and efficient team environment Clear opportunities for learning, growth and expanding scope, creating space for development, progression and growing responsibilities over time An environment that prioritizes the “best fit” for long‐term success, giving you the room to grow into the role A company that invests heavily in talent and training, offering continuous learning, upskilling and a supportive culture that encourages taking ownership and building long‐term expertise and many more... .