Senior Incident Manager (m/w/d) - ITIL Prozess Spezialist

We are SIGNAL IDUNA is an insurance and Financial service provider headquartered in Hamburg and Dortmund. In In recent years, we have changed as a company. We have created a modern working world and within our new Organisational structure establish agile working methods. We work user-centred, decide data-based and trust each other. We are ready for new things and have room for ideas. We want to change the now together with you. How to "Now" with design Your area of responsibility for the tactical/ operational design of the prctise oriented according to ITIL4 Incident management with special consideration of interfaces to IT Service Desk, Service Request Management, Problem Management and Monitoring and Event Management. Responsible for defining and Keeping process steps in the Incident and Major Incident process, Provision of workarounds and description of transfer points to the interface processes. Conceptual consideration of a forward-looking IT Service Desks in close cooperation with the Service responsible and interface processes. Stew review of quality in day-to-day business with the aim of Improving the degree of maturity of the process Role at all management levels and within departments independent moderation of meetings for identification and Analysis of disturbances in a complex application and Infrastructural landscape Responsible control and implementation Measures to avoid disruption and Awareness Campaigns Define and raise key figures, Reporting, analysis and continuous measurement of process maintenance form the basis of your daily work In the role you are first contact person:in for technical escalations, process questions and target group-focused communication at all levels on a completed study in the field (economic) informatics or brings comparable training or detectable expertise well-founded experience in IT Service Management (ITIL V3 / 4) with, especially in incident management, also with regard to Interfaces Processes and the SPOC know you with complex Infrastructures and brings technical and methodological expertise in process management with a very pronounced thinking and analysis skills work independently and independently (agile and backlog-oriented), introduces your ideas and tunes close to specialist areas, process and product owners about a safe occurrence, are strong communication and handling are used with stakeholders of all hierarchical levels, motivated and committed – even if it gets hectic very good knowledge of German and English to your ideas in sharing the concept and implementation and knowing the work in a You benefit from a collective agreement with us a 38-hour week you can use your ecological footprint, e.g. improve by e-bike leasing you can change every day

change that now you benefit from flexible

Working hours and can be at least 2 days a week at home or you can work on the mobile side 30 days a year in the sun or wandering through the mountains await you exciting challenges, diverse design options and a high degree of Contact person for technical escalations, Process questions and target group-focused communication on all Layers You have completed your studies in the field (economic) informatics or comparable training or detectable expertise brings sound experience in IT service Management (ITIL V3 / 4) with, in particular, incident management, also with consideration of the interface processes and the SPOC know you with complex infrastructures and bring technical and methodological expertise in process management very pronounced thinking and analysis skills work independently and independent (agile and backlog-oriented), bring your Ideas and agree closely with disciplines, process and product Owns have over a safe occurrence, are strong communication and dealing with stakeholders of all Hierarchy levels used are resilient, motivated and committed – even if it becomes hectic has very good German and English skills to design and implement your ideas sharing and knowing the work in a regulated environment you benefit from a contract with a 38-hour week you can use your ecological footprint e.g. by e-bike leasing you can improve changes every day

change that now you benefit from flexible working hours and

can work at least 2 days a week at home or mobile can you lie in the sun for 30 days a year or through the mountains hiking await you exciting challenges, diverse Design options and a high degree of self-responsibility

Joblocations:

22297 Hamburg, HAMBURG, GERMANY