ALDB GmbH | Germany | 10xxx Berlin | Permanent position | Full time | Published since: 30.04.2026 on stepstone.de
Account Manager / User Advisor Federal Networks (m/f/d)
Your family, your friends and you are relying on government rescue personnel and facilities 24/7. Your helpers provide 24/7 for your safety and with passion and commitment around the clock we ensure that they can! We have been operating communications networks for the Digitalfunk BOS and the federal networks for over 10 years. Our motto: help! Be there! We grow with our tasks and look for you as: Account Manager (m/d) In user care, you are the first contact for our users. You take problems and help them get resolved quickly. Each call will help not only a user or a user, you will help 83 million. People in Germany – every day. .
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Your tasks • Your profile • What we offer
Your family, your friends and you are relying on government rescue personnel and facilities 24/7. Your helpers provide 24/7 for your safety and with passion and commitment around the clock we ensure that You can! We have been operating communications networks for the Digitalfunk BOS and the federal networks for over 10 years. Our motto: help! Be there! We grow with our tasks and look for you as: Account Manager (m/d) In user care, you are the first contact for our users. You take problems and help them get resolved quickly. Each call will help not only a user or a user, you will help 83 million. People in Germany – every day.
You take responsibility for the largest administrative network of the Federal Republic of Germany. As part of the 1st level support, you act as a single point of contact (SPOC) for users and users of the federal institutions and exchange yourself directly in case of technical-operational disruptions, problems and service requests. You develop the “customer interface” to continuously increase the initial solution rate at Incidents. Together with the network monitoring colleagues, you have control over all network monitoring systems that are required to control the network. You support the on-site service technicians from the network monitoring center when performing maintenance work.
Complete technical training, e.g. as a specialist informant or technician Interest in developing IT infrastructure Experience in working with Trouble Ticket Systems Designed, solution oriented, flexibility Ready to work on weekdays in 2-shift operation Very good German knowledge
Safe workplace: Above-average salary Occupational pension Socially relevant mission Interesting challenges Attractive additional services: Job ticket Job-Rad Company fitness Other Long-term perspective: Regular training Numerous opportunities for your personal development Future-oriented environment Pleasant working atmosphere: Great colleagues Open communication Excellent working environment and team spirit
Location
 | ALDB GmbH | |
| 10707 Berlin | ||
| Germany |
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