Customer Support Engineer (m/w/x)

Trust something new, grow beyond itself and redefine the boundaries of the feasible. That is exactly what our employees can and should live daily. To set the pace with our innovations and make it great. Because there are a lot of fascinating people behind every successful company.

ZEISS employees work in an open and modern environment with numerous development and training opportunities.Our culture is characterised by expert knowledge and team spirit. All this is supported by the special ownership structure and the long-term goal of the Carl-Zeiss Foundation:Science and Society.

Today dare. Inspire tomorrow.

Diversity is part of ZEISS. We look forward to your application regardless of gender, nationality, ethnic and social origin, religion, world view, disability, age as well as sexual orientation and identity.

Apply now! In less than 10 minutes.

Work where the morning arises. About 80 percent of all microchips worldwide are manufactured using ZEISS technologies. As the heart of any electronically controlled system, they are no longer to think away from our everyday life – whether in smartphones, smart homes or smart factories. ZEISS is a technology leader in semiconductor manufacturing equipment. With high-precision lithography optics, photomask systems and solutions for process control, ZEISS enables the production of increasingly smaller, more powerful and more energy-efficient microchips – and thus decisively shapes the age of microelectronics and nanoelectronics with its innovations.

For our Semiconductor Mask Solutions business unit, we are looking for a Customer Support Egnineer at our Jena location. They act as a direct interface to the 1st level support of local Zeiss organisations

They carry out installations of new equipment locally with customers. After working description, you are responsible for the adjustment of very complex assemblies, analyse novel disturbances and provide remedial measures for demanding problems fes

also perform the service and maintenance of our equipment (telephone, remote and on-site) and act as a brand ambassador of ZEISS worldwide

the troubleshooting and troubleshooting by reconnaissance of systematic error effects, supervise and analyze, fix and document the faults independently

In addition, prepare the technical training for the 1st level support and our customers and perform this in English

successfully completed studies in the fields of electronics, optronics, automation technology, microsystem technology, mechatronics, physics or comparable training to technicians

relevant professional experience in the technical service in semiconductor technology, special machine construction or a comparable industrial sector

readiness to multi-week worldwide missions (approximately 60% of service travel) and high flexibility in terms of your time of use

Openness to other cultures, ideally detectable intercultural competence (especially in Asia)

a high level of communication, team and enforcement capability

Fun to solve challenging technical problems and a pronounced service and hands-on mentality very good English skills