Specialist in Service Partner Management & Outsourcing (SPMO) in full-time and part-time (f/m/d)

BANK. This is our claim as an employer. We rely on modern and agile procedures. This means that we work together as a team and are open to new ideas. Our customer center in Duisburg is the largest location of our bank. Around 2,000 employees take care of customer concerns and ensure that all processes run round. We inspire our customers with solutions and services that match their lives. We are working on one of our most important goals - a high customer satisfaction. Be part of our strong team. We believe that we can all learn from each other and forward mutual feedback. With us you can bring your diverse facets and strengths. A pronounced duz culture? For us, of course. Your tasksAsssing and optimizing day-to-day control with external service partnersAnalysis of relevant reporting and addressing deviations in the context of defined key figuresAsssessing calls and on-site visits as well as documentation and follow-up tasks Analysis, determination and addressing of process weaknesses and cooperation in the development of possible solution approaches Ensuring quality standards, calibrations with external executives as well as ensuring adequate training concepts Takeover of the planning, organisation and moderation of meetings and presentationsQuality support of external projects with service partners and takeover of administrative and organisational tasksActive support in ensuring the professional support of external employeesDeveloping and implementing action recommendations for quantitative workflows Your profileYou are a thinker* and like to plan ahead, pursue goals and think solution-orientedYou are flexible, work independently and on the team Dealing with numbers is yours and you have a quick understanding Complex and Analytical Topics can inspire You to communicate with your fellow human beings, empathically and at eye level You have a high personal claim, are service-oriented, resilient and willing to work independentlyYou already have a first overview of processes, processes and systems in the banking world as well as in cooperation with external service partnersYou will recognize blockades and develop satisfactory solutions together with stakeholders Flexible work: You can work part of your working hours at home office. Contract: You receive an indefinite contract with 30 holiday days. Working hours: You have the opportunity to work in full or part-time (from 20 hours a week). Pension provision: You will receive an employee-funded occupational pension scheme and many additional benefits. Introduction: We make you fit for your future task with us and work on all important topics for several weeks with the help of our on-site integration teams. Development: You want to evolve? With us you have many possibilities. Your leadership looks with you what you need for your individual development. Central location: You work centrally located in walking distance to Duisburg Main Station. To facilitate your arrival, you will receive a discounted Germany ticket. JOBV1_EN