Service Manager Public (m/w/d)

operational services (OS) is one of the leading ICT service providers in the German market and is regarded as a backbone of the digitization of the middle class. It is the leading agile unit of the Telekom Group in order to continuously accelerate the digital transformation in the German middle class. With over 1,000 highly qualified employees, it develops and operates state-of-the-art information systems, manages private & public cloud platforms, secures long-term 24/7 system support and the availability of critical operating processes. STELLENKENNZIFFER: 992025040SCH

Bringing and consulting industry-specific and/or technological know-how into a specialist topic in the sales process

Technical coordination for offers and orders for existing customers

Calculating customer offerings, creating business cases, coordinating releases as well as writing offer texts and performance certificates

Recognizing and Realizing Sales Opportunities Responsibility for billing and reporting for small orders Participation in the introduction and perception of customer-specific ITIL processes within the framework of the contractual agreements For more information, see OS Public

Good customer-oriented thinking and acting

High analytical and conceptual thinking

Multiannual professional experience in a comparable environment, including in service management Successfully completed university studies, alternative comparable degree and adequate professional experience High flexibility, durability and performance

Good business knowledge (processing of standardized business cases, supply/product calculations etc.)

Good communication skills

Ideally ITIL Foundation certification Very good German knowledge

Germany-wide mobile work Attractive salary package with participation 37 hours/week with working time accounts Employer-funded training and certification Another plus is our bicycle leasing, 30 days holiday, subsidised Germany ticket, employee-funded retirement provision, asset-effective services, group accident insurance for work and leisure as well as employee conditions for many products from the Deutsche Telekom Group. JOBV1_EN