Healthcare Provider Account Manager

Manage a portfolio of healthcare providers and act as their main point of contact Build strong relationships with providers to meet contract and service Focus on medical record collection/ targets KPI's and provider network coverage Support providers through onboarding, assessment, and ongoing participation in the network Act as the escalation point for providers issues and resolve blockers to programme requirements Work close with internal teams to ensure the provider network meets client needs Identify and onboard new providers where there are gaps in coverage Keep provider information accurate and up to date across systems Support providers with medical record submissions, including Electronic Health Records transfers Identify recurring provider or client issues and coordinate solutions (e.g. claims, credentialing, site assessments)

Proven service delivery experience in a professional services B2B environment or senior account management experience or program management experience Bachelor's degree, equivalent or qualification by experience Highly proficient in English (written and verbal) Highly proficient in German Self-starter, self-driven to deliver results Ability to establish and maintain relationships with clients / suppliers and cross departmental team members Proven experience in building strong and effective relationships with medical professionals at medical institutions including senior management levels Negotiation, conflict resolution, and presentation skills Dynamic and creative problem-solving abilities

Warm, supportive and open company culture Full-time (paid) induction training, regular coaching to further support and develop your skills We celebrate diversity on a global scale and encourage every colleague to bring her personal best by creating an environment of inclusion and equal support Employee Assistance Program Private Medical Insurance Pension Contribution