Junior Inhouse Consultant IT Service Management (m/w/d)

The core task of REMONDIS IT Services is to support all companies of the group in fulfilling their tasks with digital solutions. Our expertise ranges from process analysis to software development to the operation of our own data centers and IT systems. We provide the necessary technical infrastructure for more than 15,000 users at more than 800 interconnected sites worldwide. Junior Inhouse Consultant (m/w/d) Company headquarters Lünen Order No: 144696

In your position as a Junior Inhouse Consultant, you take over the design and development of IT service management processes with the focus on incident management, problem management and change management Own responsibility you accompany the integration and expansion of the ITSM tool as well as the connection of data sources and target systems In addition, you will build a configuration management system or a CMDB taking into account technical, organizational and cultural change processes Competent advises and supports IT specialist departments in implementing ITSM processes You are responsible for both the inclusion and improvement of processes and workflows as well as their implementation in ITSM tools as well as the implementation of interfaces to operating systems and the automation of entire process chains. Finally, you develop and manage our service catalog

You have successfully completed your studies of (economic) informatics or have completed a completed training to: Fachinformatiker or multi-year professional experience in the ITSM environment You convince with very good knowledge and experience in the environment process and organization design, especially in the definition of processes and their interfaces In addition, you are characterized by a high IT affinity and have (technical) knowledge in one of the following areas: ITSM tools (e.g. design, implementation of workflows), data models, modelling languages (BPMN, CIML), script and description languages (PowerShell, JavaScript, HTML, XML, JSON, SQL) Your strengths include a high degree of reliability and sense of responsibility, communication and conflictability both in German and in English, secure appearance and a strong team understanding

Family-run company in a system-critical industry Own-sponsored cooperation on future technologies to increase sustainability with a lot of design space A 38h/week, a flexible working time model with the possibility of mobile work and 30 days holiday a year service leasing, gyms, vouchers and much more Income benefits, occupational pensions and allowances Very good onboarding and a variety of training options, because the development of our employees is our heart Great colleagues with a common vision and cooperation at eye level The future belongs to you: Join www.remondis-it.de. REMONDIS IT Services GmbH // Anja Thiemann JOBV1_EN