Senior Agile Coach Kundenservice (w/m/d)

BANK. This is our claim as an employer. We rely on modern and agile procedures. This means that we work together as a team and are open to new ideas. Our customer center in Duisburg is the largest location of our bank. Around 2,000 employees take care of customer concerns and ensure that all processes run round. We inspire our customers with solutions and services that match their lives. We are working on one of our most important goals - a high customer satisfaction. Be part of our strong team. We believe that we can all learn from each other and forward mutual feedback. With us you can bring your diverse facets and strengths. A pronounced duz culture? For us, of course. Your tasksYou are Sparringspartner:in and coach for our executives and teams and supports them in the application of agile methods and principles and thus advances a successful transformation You play a key role in the planning and implementation of training and workshops to support agile transformation You promote open and constructive communication within the teams and in the company and make sure that conflicts are constructively resolved and Win-Win situations are generated. You work maximum result- and user-oriented along a consistent target control to increase the value of the organization You promote a corporate culture in which continuous feedback and improvement are actively lived You accompany our organization in strategic and cultural change processes With your knowledge, your spirit and your energy, you support our agile community

Your profileYou have outstanding communicative skills with demonstrable successes in leadership, moderation, team development, coaching and conflict management You have a contagious passion for agile working methods and continuously strive for improvement You are courageously setting new impulses and do not hesitate to overcome resistance to further develop the agile maturity in the company You bring a sovereign appearance and a good enforcement ability Ideally, you have successfully completed a systemic coach training or the like

Flexible work: You can work part of your working hours at home office. Working hours: You have the opportunity to work in full or part-time (from 20 hours a week). Pension provision: You will receive an employee-funded occupational pension scheme and many additional benefits. Development: You want to evolve? With us you have many possibilities. Your leadership looks with you what you need for your individual development. Central location: You work centrally located in walking distance to Duisburg Main Station. To facilitate your arrival, you will receive a discounted Germany ticket. JOBV1_EN