Your heart beats not only for wage billing, but also for the design of excellent support and service experiences? If you want to use your expertise in an agile environment and, together with your team, raise customer service with creativity and bowls to the next level - then this could be your dream job!

Become part of our team and support us as a customer advisor:in the second level support wage & salary (m/w/d). Our location is located in Freiburg im Breisgau. But of course we work not only there in the office, but also flexibly from home. If you stay away, that's not an obstacle.

Working time: Full time Type of employment: Unlimited Entry as: Professional

With your strong understanding of service, you will advise our customers: both in writing and, if necessary, also by telephone on questions about our wage and salary software and can also support technical questions. You help our client: to use the software optimally. You independently solve customer requests and problems regarding our software. Through your knowledge, which you gradually acquire, you become a specialist for our product and solves complicated cases after an intensive incorporation. You will also help our knowledge base for colleagues: to grow and improve them constantly. Together with colleagues from support and software development, you are working proactively on the further development of our product. Thanks to your technical understanding, you also recognize bugs in the product and guide them further. Through recurring customer requests, you identify potentials to optimize the support and self-service offer for our customers. This makes you actively contribute to the effective solution of concerns and to an excellent customer experience.

You have a completed commercial training or are a cross-release:in the payroll and salary bill (even with further training in the area of pay bill). You are happy to be in contact with customers every day. You are characterized by a friendly appearance, a good way of expression in word and writing, as well as by a high service orientation that enthuses. You are curious, have fun continuously learning new things and can quickly grasp the concerns of the customers through targeted questions. You like to go to the ground and look for the cause in addition to the solution. You feel at home in the digital world. You are interested in integrating the possibilities of automation into your work context and have experience in the field of AI in the ideal case. You have the ability to work self-organized in the team and collaborate beyond team boundaries. Ideally, you have experience in organizing common work processes and creating synergies in a dynamic environment. Our team language is German, so very good German skills (min. C2) are a must.

7 reasons that speak for us: Personal onboarding. Onboarding app, Welcome Days and Baggage, Campus Tour, Buddy Program. Learning & development. Use of Haufe e-learning programs, Lexware software and e-books, participation in in-house trainings and programs. Precaution. Attractive value credit model, occupational pension provision. Health & community. Health Portal, Hansefit, Health Checks, Intersite Summer Festival, Sports Events, and Groups, Gymnastics Room, Table Box, Billiards, Table Tennis, Band-Proberaum. Reasonable working model. Hybrid work, flexible working hours, flat hierarchies, high self-responsibility. Sustainable mobility. Jobrad, Rental Bike Station, E-Lade Columns, Bike Checks, Grant to the ÖPNV. Food & Services. Coffee and tea free, cheap and award-winning restaurant (Campus Freiburg), packing station on campus (Campus Freiburg).

With us all decisions are made as decentralized as possible by our teams! From vacation applications to recruitment of new colleagues to all self-sustained objectives. Our North Star is always to meet the needs of our customers. You will become an important part of a highly motivated organizational unit that Scrum has lived as a model of action for many years and understands basic principles such as continuous further development through regular Inspect & Adapt not only as an empty word sleeve, but has deeply interwoven in its DNA. Extensive benefits from events on sports and health services (e.g. Jobrad, Hansefit) to healthy work-life balance (e.g. real trust work time, mobile work) In addition to the possibility of enriching yourself with new knowledge in communities of practice, as well as participating in conferences and targeted further training, you will also get the opportunity to benefit from the offers of the Haufe Academy for private further education. The team recruiting for this place starts our team “Customer Happiness Lohn & Lohn”. We look forward to meeting you. Osman: Football enthuses me – not only as a fan, but also because of the dynamics, strategy and the perfect interaction of a team. This is what drives me as a product owner in customer support: A strong team working together to not only satisfy our customers, but to make real support fans. Tina, Manuela & Hannelore: We are a diverse and empathic team that works distributed throughout Germany. As an interface between 1st level support and developers, we take care of complex billing questions and ensuring efficient wage processes for our customers in our support activities. Tamara: I support the support team as Agile Coach and keep in mind the effectiveness of our structures. My goal is that everyone can make their best contribution and cooperation is well geared. I also love cooperative formats during long game nights.

JOBV1_EN