Team Leader Inbound for a Leading Energy Provider (m/f/d)

Professional and personal guidance and support of the telephone customer advisors with a team size of approx. 15-20 employees Supporting the project management to ensure the quantitative and qualitative goals as well as the creation of reports on team results Coaching of employees and determining the need for product and communication training Implementation of employee talks (feedback, target agreement talks, corrective interviews) General organisational and administrative tasks

You bring leadership experience at the Contact Center and are happy to develop teams and achieve goals together? Then become part of our team and shape our joint success with your organizational talent and your service orientation. Professional experience in inbound in a comparable position with a communication service provider First experience in employee management (leading potential) as well as in the management of operational processes or in project management Strong communication and motivation High customer and service orientation Safe handling of MS Office applications

A certified management training program Most modern jobs and an excellent working environment Good prospects for development Our Benefits Food aid Hansefit - Benefits for Fitness & Leisure Job-Rad Job ticket Incentive programs and team events Development Corporate Benefits - Onlineshop discounts EAP - Employee Assistance

KiKxl enters into a value-estimating and prejudice-free working environment that values talents due to their achievements – regardless of age, ethnic origin and nationality, gender and gender identity, physical and spiritual skills, religion and worldview, sexual orientation and social origin. Recognition and promotion of diverse potentials create economic benefits for our