Service Manager / Spare Parts Manager (m/f/d)

Responsibility for the strategic and operational development of the international after-sales and spare parts business Ensuring high service through quality processes in troubleshooting, maintenance, repair, fault resolution, and warranty service Managing service calls, including technical customer support and on-site assistance for complex malfunctions Expanding the spare parts business through service contracts, maintenance agreements, and training programs Establishing a shared service center in close collaboration with global service and engineering teams in Germany Ensuring optimal spare parts availability through efficient inventory, procurement, and warehouse management Analyzing and optimizing service KPIs (including SLA compliance, first-time fix rate, response times, downtime, and cost and budget metrics) Leading, developing, and training the service, including conducting sessions for internal teams and customers Building and maintaining long-term customer relationships and serving as the central point of contact for service and parts issues Regular reporting on service and spare parts metrics, including trends in revenue, costs and consumption Ensuring quality and safety standards in collaboration with international technical partners

A successfully completed technical degree or comparable qualification, ideally in mechanical engineering, mechatronics, industrial engineering, or supply chain management Several years of professional experience in after-sales, service, technical customer support, spare parts management, or maintenance at a manufacturing company In-depth knowledge of inventory management, spare parts processes, and the use of relevant inventory and ERP systems Experience leading technical service units as well as in professional customer and complaint management Strong customer focus, problem-solving skills, entrepreneurial mindset, and high implementation capability A strong communicator with a structured approach, leadership skills, a hands-on mentality, negotiation skills, and the confidence to operate in an international environment Very good English skills and a willingness to travel

Key role in expanding the after-sales and spare parts division Dynamic, international environment with a high level of technical expertise Opportunities to take the initiative in a stable, oriented family-owned company