Vonovia | Germany | 44xxx Bochum | Permanent position | Full time / Home office | Published since: 10.03.2026 on stepstone.de
IT Service Manager - ITSM, ITIL & Service Operations (m/f/d)
As part of the housing group Vonovia SE, our commercial teams shape everyday life for over one million tenants: in about 540,000 apartments in Germany and the working day of our approximately 12,000 colleagues. Whether in IT, HR, customer service or management – people who organize, manage and take responsibility work here. Your work sets the basis for affordable living and reliable, sustainable development with us as a leading housing company. To meet this demand, we rely on a modern, powerful IT. And ITler like you. Data, soft and hardware, IT structures and projects are your world. You want to work on innovation, decide, pilot ideas and take responsibility for IT solutions that drive us forward as a company. We'll give you the freedom to do that. In a team of IT professionals standing behind you. Look forward to exciting tasks and projects, flexible working hours and remote options. Come to Team Vonovia. V.ROCK IT.
For our “Inhouse Consulting, Demand- & Projektmanagement” division at Europe’s largest housing group, we are looking for an experienced personality as an IT service manager (m/w/d) with strong IT background and strong coordination capability. In this key role, you are responsible for IT Service Management (ITSM) for several business areas of our quarters, including IoT, energy management, multimedia and measurement service. Different, partly independent system landscapes provide complexity. Right here you come into play: You create transparency, establish stable service structures and secure scalable, powerful IT operation. Do you want to help shape the digital infrastructure of tomorrow and actively shape the future of living? Then become part of the #teamvonovia. .
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Your tasks • Your profile • What we offer
You not only build up our IT Service Management Framework for our quarters, but keep it up to date You keep the threads in your hands when controlling and monitoring our IT services and service providers Incident, problem, change and release management according to ITIL? That's exactly your thing – you're driving for smooth processes and quick solutions You guarantee a stable, performant and scalable IT operation and also go unconventional ways for better solutions Complex interfaces and system landscapes you see as an exciting challenge that you skillfully manage and optimierst Service quality is for you the A and O: Monitoring, Reporting and KPI tracking you know from the FF and also tax escalations Through regular consultations with our IT service providers you always have the current status on projects and on daytime business You support the planning and implementation of IT projects from the IT service skills and support our customers for a smooth project process
A completed study in (economic) informatics, industrial engineering or IT training with comparable technical qualifications You can analyze and structure complex IT system landscapes You've already gained practical experience in IT Service Management or IT Service Operations and know you well with JIRA SAP and SAP BTP are not foreign words for you You know well with ITIL, operational IT operation and common processes, processes and tools When controlling external IT service providers and providers, you keep an overview and set performance standards Communication is your strength: In dealing with colleagues, you are clear, binding and at eye level. You work independently, structured and find smart solutions under time pressure
Security: You work in an unlimited working relationship in a dynamically growing company Remuneration: You receive a compensation corresponding to the responsibility, including voluntary social benefits, e.g. employees:internal share program, occupational pension provision, asset-effective benefits Modern environment: Your workplace is in a modern working environment, depending on the location Staff:innencasino with coffee bar, free parking with e-store columns and a good ÖPNV and cycle path Flexibility & training: Work out from the home office? We offer mobile work with flexible working hours. There are also individual training opportunities and development opportunities Design space: Exciting challenges and the possibility to actively and independently shape topics Health: Offers for employees:internal health e.g. discounted gym fees, flu protection vaccination, job wheel (also e-bike), etc. Not just a professional home: We support the search for accommodation within our stock according to availability, so you can arrive quickly and easily
Location
 | Vonovia | |
| 44803 Bochum | ||
| Germany |
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