Deputy Reception Manager (m/f/d)

Responsibility for the entire reception in the absence of the reception line Ensuring friendly, competent and first-class guest care Ensuring and monitoring compliance with all quality standards Participation in service and holiday planning in cooperation with the reception Organisation and implementation of department and training training Market observation and identification and use of market opportunities Active cooperation in operational day-to-day business and promotion of team spirit Professional complaint management and confidential handling of damages Independent planning, organisation and implementation of internal projects Responsibility for cash management, tresor management and cancellations in the absence of management Monitoring and enforcement of internal credit and settlement policies Processing of room reservations in the absence of the reservation office Control of room availability and independent decision on reservations with high occupancy

Complete vocational training in the hotel industry Multiannual professional experience at reception and first leadership experience Ability to Motivation, Guidance and Service Plan Knowledge of common hotel software (in the ideal case Mews) Strong concept of services, organizational and economic thinking Flexibility, reliability, teamability, loyalty and high loadability Exemplary, safe and competent appearance as well as perfect handling forms Safe handling of MS Office and modern communication media Flowing German and English skills, other foreign languages of advantage

A varied and exciting workplace in a dynamic environment A 5-day week Compensation under the remuneration agreement of DEHOGA Baden-Württemberg A minute-precise digital time recording, where no working time is lost The possibility of an occupational pension scheme for your insurance Varied career opportunities within the Private Hotel Collection Individual training and training measures including training financing Attractive Staff Council at our partner hotels Active health management with an in-house fitness room Comfort to receive private packages directly at the workplace An own canteen for the catering of our staff An optimal accessibility through the direct location at the S-Bahn stop “Harmonie” A free parking space in the staff garage A lived corporate culture with communication at eye level