Head of Customer Service B2B (m/w/d)

Elis is Europe's leading expert in textile services. More than 56,000 people at 440+ sites in 30 countries ensure that the textile supply concepts of approx. 400,000 customers around the world run like at the snoop. A brilliant performance of our employees who deserve our respect! In Germany and Austria, we provide our 45 locations, while from our head office in Hamburg we support our locations, our customers, e.g. from hospitality and gastronomy, healthcare and industry and trade, with a variety of rental textiles, so that You can work under the best conditions. This makes sense not only for our customers, but is also a sustainable business model at a steady growth rate! We are looking for you Head of Customer Service B2B (m/w/d) Erbach (Donau) from now on Full time indefinite

Leadership and development: building a team at the Erbach site and managing, motivation and development of our employees in customer service Customer Relationship: Takes responsibility for the care and care of our business customers (B2B) – mainly from the hotel industry – as well as ensuring high customer satisfaction Price negotiations: implementation of price negotiations with existing customers to ensure profitability and further development of existing business relationships Annual talks: Planning and implementation of annual discussions with our business customers to strengthen long-term partnerships Further development: Identification of growth and optimization potentials in existing business relationships Coordination: close cooperation with our other departments such as sales, production and logistics to ensure smooth customer support

Training: completed commercial training, e.g. as an office clerk, office management and (m/w/d), or degree in economics, business management, marketing or comparable Experience: multi-year professional experience in customer service in the area B2B, ideally in the hotel industry environment Leadership skills: experience in building and managing small teams combined with communication and motivation Negotiating skills: strong ability to conduct talks and negotiations with business customers Customer orientation: high level of customer orientation and a pronounced concept of service Analytical skills: strong analytical skills and problem-solving competence Mobility: valid category B driver's license (required)

Occupational pension: Site-related social and special services such as B. a funded occupational pension scheme Company-Bike: Grant to the dream bike as part of our company bike program Corporate Benefits: Employee discounts for different promotions & brands System-relevant and crisis-proof: Through our system-relevant service, we are also a safe employer in times of crisis. Company events: We celebrate our successes together with company events or monthly employee events such as flame cake or pizza from the food truck. Company car: Cars (VW, Skoda and BMW) which may also be used privately Teamwork: Experienced teamwork with flat hierarchies as well as agile working and decision methods For us of course: An unlimited employment contract and punctual payout