Service Assistant (f/m/x)

CONSULTATION. PARTICIPATION Our aftersales teams make a difference every day - through their passion, business sense, communication skills and their sense of how we can make our customers happy. And all this in an environment that does not limit personal development and rewards commitment with appreciation and generous achievements.

We jointly design the service area of the BMW subsidiary Dresden and ensure smooth processes and highest customer satisfaction. Our team works closely together to ensure innovative solutions and optimal support.

You are the interface between customers, service advisers and internal departments. In addition, you will be involved in qualified order preparation and processing via the scheduling and dealer management system. You are also preparing decisions for the execution of warranty and cunning requests within predetermined guidelines. In addition, you are responsible for the qualifying accounting and explain your client in a comprehensible manner. In addition, you process release requirements for leasing and insurance companies. You perform tasks in receivable management and support organisational activities in the service sector. Their task is also to optimize processes and quality standards.

Completed commercial or technical training. Ideally, first professional experience in the service of a car house. High communication capability, pronounced service orientation and social competence. Joy in working in the team, flexibility and resilience. IT affinity and high quality awareness for commercial and customer processes. Individual and customer-oriented behavior as well as professional care. Very good knowledge of German and English. Do you want to create innovative processes and actively promote customer satisfaction as a central interface in the service sector? Apply now! Note: Please apply exclusively online through our career portal. Applications on other channels (including e-mail) cannot be taken into account.

Outstanding projects with which we jointly shape the mobility of tomorrow. Various personal and professional development opportunities. Attractive, fair and efficient remuneration. High job security. Annual special payments such as holiday money, Christmas money and profitsharing. Flexible working time including 6 weeks of annual leave and overtime compensation. Discounted BMW & MINI conditions. Many other benefits see bmw.jobs/what we offer

Start date: from now on or by agreement Working time: Full time

Position reference: 173970