ACONEXT | Germany | 80xxx München | Permanent position | Full time | Published since: 10.02.2026 on stepstone.de
Hardware Technical Support Engineer – Second Level (m/f/d)
MEMBER STATES • PRAGMATICS • SOCIAL
ACONEXT stands for technology consulting as well as IT, engineering and development services. With more than 850 employees, we design the innovations of tomorrow in the automotive, defense and aerospace sectors. From our locations in Bavaria and Baden-Württemberg we operate throughout Germany and support numerous international customer projects. Long-term partnerships and complex development projects shape our work. From the idea to the series we make innovation planable. The basis for this is a working environment based on trust, appreciation, humanity, passion and openness. We call it "passion for life cycle". .
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Your tasks • Your profile • What we offer
MEMBER STATES • PRAGMATICS • SOCIAL
ACONEXT stands for technology consulting as well as IT, engineering and development services. With more than 850 employees, we design the innovations of tomorrow in the automotive, defense and aerospace sectors. From our locations in Bavaria and Baden-Württemberg we operate throughout Germany and support numerous international customer projects. Long-term partnerships and complex development projects shape our work. From the idea to the series we make innovation planable. The basis for this is a working environment based on trust, appreciation, humanity, passion and openness. We call it 'passion for life cycle'.
Evaluation of system data, protocols and diagnostic data for targeted error analysis Close cooperation with development, engineering and product teams to clarify technical issues Processing of technical support requests via a ticket system including structured documentation deriving appropriate measures to restore the system function Care and extension of internal knowledge databases and creation of practical support guides Take over technical support for complex hardware systems and ensure a stable operation Coordination with adjacent departments (e.g. product management, training, sales) to optimize processes and service quality Continuous extension of your own expertise to new functions and technical developments
Complete technical studies (e.g. electrical engineering, mechatronics, mechanical engineering or comparable qualification) At least three years of professional experience in technical hardware support or in a comparable function Experience in the structured analysis of log data as well as the troubleshooting of hardware, firmware and software components Safe handling of ticket and documentation systems (e.g. Jira, Confluence or similar solutions) routine in handling ERP or corporate systems of advantage Impressed communication strength and joy in cooperation with different disciplines Analytical, solution-oriented and structured operation German and English at least. C1 (safe for negotiation)
Attractive employer-funded pension provision Flexible working time design with high degree of self-responsibility Bicycle leasing, Corporate Benefits, etc. Regular team and company events Grant for daily lunch
Location
 | ACONEXT | |
| 80807 München | ||
| Germany |
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