Manager (m/w/d) Customer Service

Job ID 1354 / Full time/ part time: Full or part time / Job Category: Disposition; Land transport / Frequently fixed/unlimited: Unlimited

''Logistics is people business'' - this guideline makes it clear that employees for DACHSER are the key factor for corporate success. Together, we pursue the mission to create the world's most intelligent combination and integration of logistical network competencies and thus to optimize the logistics balance of our customers. Design the logistics of tomorrow with us.

Professional and disciplinary leadership of the department with 5 employees Responsibility for smooth workflows, processes and further development of areas Support in customer support, quality management and complaint processing Responsibility for management review and achievement Optimization of customer processes in coordination with overarching departments Planning and coordination of actions and new customer switching Personal and specialist promotion and further development of the team Design and monitoring of group and operational planning as well as working time and holiday planning Support for training in the branch

Praktikant (m/w/d) im Bereich Experience in service and good knowledge of how to use complaint processing tools Insufficient leadership experience Very good knowledge of current MS Office applications Excellent communication skills in word and writing (German at least. C2 and English min B2) Representative communication and communication skills Negotiating skills, structured, independent working and solution-oriented thinking Representative social competence, high service and a team-oriented working

Continuously growing company, diverse tasks in a future industry Safe workplace with permanent employment contract Working hours from Monday to Friday at a 39-hour week with minute time recording 24.12. and 31.12. unemployed days Holiday allowance and quality premium from the 2nd year of employment and other voluntary services such as Christmas money Employer-funded pension provision and provision of asset-effective services Numerous discounts on leisure activities, events and online shops through our Corporate Benefits Platform Possibility of the service bike via Company Bike

Claudia Rohnke Human Resources Specialist Stavenhagen, Logistikzentrum, Mecklenburg-Vorpommern, DACHSER SE

At DACHSER all people are welcome. Diversity and equal opportunities are an integral part of our corporate culture. The uniqueness of each individual, and thus the diversity of our teams, we understand as the driving force of our daily work and innovations - because: Logistics is People Business. We look forward to seeing you. JOBV1_EN