Manager Customer Success (m/w/d)

Today, the study group is one of the leading private tutor providers in Germany with around 1,000 locations across Germany and more than one million pupils supported so far. About 1,500 employees work with a great deal of passion to ensure that as many pupils as possible fully exploit their school potential through optimal support, improve their grades and start living successfully. Our goal is to grow together with you.

The position As a Customer Success Manager*in (m/w/d) in the Team Hybrid Nachhilfe, you are actively contributing to the future of individual learning support at the Studienkreis. You take responsibility for the successful support of our locations and franchise partners in the field of hybrid remedies – the growth field that combines presence and online learning in an innovative way. With your communication strength, your sense of quality and your understanding of operational and strategic relationships, you ensure that processes run smoothly, customers are thrilled and our educational mission is effectively implemented.

The Studienkreis GmbH first seeks you for a limited period of 1 year (option on determination) at the next time in parttime or full time at the Bochum, Cologne or Germany-wide remote as

Account Manager (m/w/d)

Support and advice of our branch lines & franchise partners – with a focus on hybrid remedies Advice from parents:inside to matching learning solutions You run inbound calls, supported in outbound activities and manage leads You ensure smooth processes, high service quality & a top customer satisfaction Training, Webinars & Training for Process and Service Optimization analyse key figures, develop measures, identify growth potentials Keep in mind administrative tasks: maintain customer data, follow-ups, ensure clean processes Active cooperation to further increase customer satisfaction, efficiency and educational success

Commercial training or studies (e.g. teaching, psychology, BWL, communication...) – or simply suitable experience in the field of education, communication or service Experience in customer service, account management, project management or sales Communication strength: you convince, listen, find solutions and build confidence You love to inspire people, set ambitious goals and celebrate your successes Organizational institution: You're jogging between calls, follow-ups and admins Strategic thinking, quality awareness & fun at KPIs Affinity for digital solutions, hybrid learning and AI-based tools Self-motivation, team spirit & high service orientation

Remote work across Germany – plus option to work Possibility to work partially from Cologne/Bochum Individual training, regular trainings & real development perspectives (incl. option for determination) Good work-life balance, flexible times – also late afternoon/night or Saturday Corporate Benefits, JobRad, Health Management, bAV Open culture, team spirit, lots of exchange Regular team events & an office with table tennis table, darts, kicker, coffee & waterflatrate