Head of Customer Service (m/w/d)

Elis is Europe's leading expert in textile services. More than 56,000 people at 440 locations in 30 countries ensure that the supply concepts of approx. 400,000 customers around the world run like at the snoop. A lustre that deserves respect! In Germany and Austria, we supply our customers, from our 45 locations, which we support from our head office in Hamburg, with a variety of rental textiles, for example from hotel and gastronomics, health, industry and trade, so that You can work under best conditions. This makes sense not only for our customers, but is also a sustainable business model at a steady growth rate! We are looking for you indefinitely as Manager (m/w/d) for our location in Mörlenbach.

Leadership and development: management, mobility and promotion of the five customer service employees in the field of external and internal services Customer relationship: Responsibility for the management of our customers (B2B) including the provision of high customer satisfaction Price negotiation: Conducting price negotiations with existing customers to ensure the profitability and further development of business relations Annual talks: Planning and implementation of annual talks with our business customers to strengthen long-term partnerships Further development: identification of growth and optimization potentials within existing business relationships Coordination: Close cooperation with other departments such as sales, production and logistics for smooth customer support

Qualification: Completed commercial training or completed studies in the field of economics, business management / business management, branding or comparable Expertise: Multiannual professional practice in customer service, ideally in the B2B sector Leadership competence: experience in the management of small teams as well as communication and motivation Negotiating skills: characterised ability to negotiate prices with business customers Customer proximity: High customer orientation and excellent service Analysis talent: Strong analytical capabilities and problem-solving competence

Occupational pension Local social and special services such as B. an occupational pension scheme Corporate Benefits Employee discounts for various promotions and brands Real support The leadership and professionals on the ground are there at any time after the introduction – for personal and professional development there are various measures on top Company events We are celebrating our successes together with corporate events or monthly employee activities, such as flame-cakes or pizzas from the food truck Company cars Cars (VW, Škoda or BMW) which may also be used privately Teamwork Experienced teamwork with flat hierarchies and agile working and decision methods Free staff parking Sufficiently cost-free parking is available – stress-free and comfortable! JOBV1_EN