Customer Service Clerk (m/w/d)

Since 1890, Allianz has been the world's leading insurer, financial service provider and asset manager for the security of our customers. In addition, we are an excellent employer: In 2024, Allianz in Germany became winners at Great Place to Work ''Germany's Best Employers''. Our employees are at our heart, and together we create a better life and future for us and our customers.

Allianz Versicherungs-AG sets new standards as market leader in property insurance and offers best products and services. Become part of a team that shapes future topics sustainably and expands our lead. Let's care for tomorrow.

Allianz Group is one of the world's leading insurance and asset management companies. We take care of our employees, their goals, dreams and challenges, making us a unique employer. Together, we create an environment where everyone feels supported and has confidence in discovering new things, developing themselves and creating a better future for our customers and the world around us. At Allianz we stand for cohesion: we believe that a united world is a sustainable world, and we are consistently committed to equal opportunities for all. The basis for this is our inclusive workplace where both humans and performance are counted and a culture based on integrity, fairness, inclusion and trust is cultivated. We are pleased to receive applications from people of all ethnic and cultural backgrounds, age groups, genders, nationalities, religions, social origins, people with or without disabilities, and different sexual orientations and other features protected by local laws and regulations.

Join us. Let's care for tomorrow.

Welcome to Allianz We have a top product, which sells itself in a great way - we now lack other competent employees:inside. Therefore, we are looking for you to support our unit customer service power operation as a customer spirit: in the Cologne site. The posts are first issued for a period of two years.

This is what awaits you as a specialist customer service force operation (m/w/d) You will be happy to take care of all the concerns of our customers, whether You reach you by phone or in writing. You are a:e GLÜCKLICHMACHER:IN: If it is in your power, you leave a satisfied clientele whose concerns were quickly, friendly and competently processed. You do your tasks according to the high service standards of Allianz Versicherungs-AG and you do not lose sight of your employer's customers or interests. You perform your job independently and responsibly. Our intermediaries are also trained by you and these concerns are also handled in a case-by-case manner. Of course, you adhere to the relevant regulations (laws, work guidelines, etc.).

This is what you bring together as a specialist customer service (m/w/d) You have completed a training as a merchant for insurance and finance (m/w/d) or have an equivalent, completed training and corresponding professional experience. You know how to operate and have safety in the processing of power-operating business processes. You are characterized by high social competence, strong team skills, conflictability and organisational skills. Also empathy, communication strength, joy in contact with customers: inside the various communication channels are not strange to you and if something goes wrong, you see a complaint as a chance. Since the customer often wants to reach us before or after his work, you have time flexibility within the scope of the existing regulations. You are motivated to learn new things and to accompany changes positively? And does it ideally already have knowledge about tariffs and products of motor insurance?... then go.

Our highlights for you: Health & well-being: An occupational health insurance, sports and health services and prevention measures lay the foundation for physical and mental health. Remuneration: Special tariff payments, occupational pensions, asset-effective benefits and employee shares make the remuneration particularly attractive. Employees are also involved in company success. Time & flexibility: With our model ''New Work'' you can better arrange work and private life. We work flexibly, hybrid, mobile and on site. Career development: We create a personal development plan together and enable us to gain cross-functional and cross-border experience. A complete overview of what makes us attractive as an employer can be found at careers.allianz.com/benefits. JOBV1_EN