Spezialist:in Customer Management & Billing (m/f/d)

In a team, motivated to jointly achieve the corporate goals, you take responsibility for customer support in the area of billing. Your tasks are in detail: Creation and verification of (end) accounts within the accounting process Processing, coordination and clarification of customer requests for billing, consumption data and billing plans (telephone and written) Maintenance and updating of customer data in the accounting system Telephone and written communication with private and business customers clarification of complaints in cooperation with other departments Coordination of receivable management

You have a completed professional training or a comparable qualification. In your professional career, you have already worked with joy customer-oriented and behaved professionally in challenging conversation situations. Due to your experience, an incorporation on-the-job is the right way for you and you are motivated to contribute quickly to the success of the company. In addition, we look forward to your following skills and characteristics: your very good knowledge of the MS Office package (especially Excel, PowerPoint) as well as in S/4HANA and/or knowledge in SAP/IS-U or S/4HANA Utilities your high level of structured thinking and independent work your IT affinity and understanding of systems and interfaces your team skills and openness to new and change Your knowledge of change management and process optimization your very good English knowledge in word and writing

Iqony Heat supplies private households, large customers:in the northern Ruhr region with climate-friendly district heating. A supply quantity of about 1.5 billion kilowatt hours is reliably fed into the inner-city networks over a more than 750 kilometres long line – the supply area ranges from Datteln to Recklinghausen to Gelsenkirchen and Wanne-Eickel. The company develops its heat supply increasingly climate-friendly. For this purpose, it uses, among other things, heat from four pit gas power plants and waste heat from the waste incineration plant in Herten. In addition, waste heat from the refinery in Gelsenkirchen – the largest waste heat project on CO2 savings in NRW. The generation of electricity and heat in the Scholven power plant is converted from coal to the more pollutant natural gas. A world of change needs dynamic teams that are motivated and committed to giving their best every day. We support you in the further development of your personal and professional skills and offer a wide range of health topics and offers for employees. Hybrid work in the office and in the home office is of course for us. Watch our website and learn more about how we promote you, what we offer and get to know the team Iqony. .