SKF Deutschland | Germany | 22xxx, 21xxx, 20xxx Hamburg | Permanent position | Full time / Home office | Published since: 17.07.2026 on stepstone.de
Customer Service Expert Technical Customer Support & Claims (m/f/d)
SKF Marine is a world-leading manufacturer of marine technology, e.g. of stabilizers, wave components or oil production systems (RecondOil). We also supply products for marine energy plants such as tidal power plants. Our solutions enable reliable, reliable, clean and clean products and services to ensure a smooth operation of the ship. For SKF Marine GmbH we are looking at our location in Hamburg for stabilizers and rowing machines Customer Service Expert (m/w/d)
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Your tasks • Your profile • What we offer
In the event of a customer claim, the customer communication is appropriate and qualitatively high. Technical and organizational provision of operations on board Installation and documentation of the performance cases in SAP and quality management software Support in the filling of a knowledge base on cases of guarantee Establishment of cost calculation and ongoing controlling of the costs incurred Further field experience to product improvement and development Support in the construction and implementation of processes or processes Standard procedures
Graduate in the field of mechanical engineering, mechanical engineering, electrical engineering, industrial engineering, etc. a comparable quality Multiannual professional experience in the handling of customer orders or in claim management in the maritime environment Experience in customer communication Very good knowledge of German and English in word and writing Microsoft 365 and experience with SAP R/3 or S/4HANA and Power BI In this context, the Commission will be able to draw up a proposal for a Directive on the approximation of the laws of the Member States relating to the approximation of the laws of the Member States relating to the approximation of the laws of the Member States relating to turnover taxes. Analytical skills and structured and flexible working methods High level of communication and team skills
Indefinite employment with an attractive remuneration, flexible working time design, 30 days of vacation, JobRad, grant to the German ticket, attractive regulation regarding mobile work as well as an occupational pension scheme Integration into a successful international group Intensive training and continuing training opportunities Team-oriented corporate culture with short decision paths
Location
 | SKF Deutschland | |
| 20457 Hamburg | ||
| Germany |
The text of this ad was translated from German into English using an automatic translation system and may contain semantic and lexical errors. Therefore, it should be used for introductory purposes only. For more detailed information, see the original text of the ad at the link below.
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