Head of service in Kamp-Lintfort incl. representation of the PC management in full-time and part-time. (m/f/d)

Be part of our Sparkassen family and support us as: Service in Kamp-Lintfort incl. Representation of the private customer center management in full and part-time (m/w/d). Are you looking for a responsible leadership position in the service area? Then there is the opportunity to guide and encourage a motivated team. In this position, you take responsibility for the control and further development of the service area and at the same time have the opportunity to introduce your expertise. In this way, you combine operational management tasks with your expertise in customer service and actively contribute to the optimization of the processes and to the satisfaction of our customers. Your tasks: Team Leadership & Development: You conduct your team operationally and develop the employees assigned to you (private consultants and service employees). Promote strengths and support the further development of professional and social skills. Representation: You represent the management of the private customer center. Coaching & Communication: You act as an interface between center management and team, efficiently delegate tasks and perform targeted coaching measures to promote employees and strengthen team-based engagement. Customer Management & Consulting: You control the processing of customer presence on site, actively advise customers and provide a first-class service experience. Sales activities: You consistently implement sales measures, implement the sales concept “private customers” and ensure the implementation of the performance promise in all customer interactions. Organization & operational readiness: You are responsible for earnings, take appropriate measures and plan and organise procedures to ensure operational readiness at any time. Personal control: You control the personnel deployment in coordination with the center management. Your profile: You have a degree as an entrepreneur, a bachelor's degree or a comparable qualification and ideally bring experience in the management of staff and customer support. You are confident, friendly as well as team- and customer-oriented and promote the further development of your employees. You recognize customer needs precisely, act profit-oriented in sales and convince with a pronounced final orientation. You plan and organize your tasks structured and efficient and keep an overview in complex situations. You build sustainable customer relationships, convince by conviction and communicate safely in word and writing. You show a high degree of self-initiative, willingness to decide and take responsibility, as well as willingness to perform and loadability in a flexible working environment. This will inspire you! We offer you: A corporate culture that supports the reconciliation of family and profession. A diverse staff development programme. A tariff compensation according to TVöD-S. A fixed 13th and a variable 14th grade. Extensive attractive social benefits (e.g. supplementary pension fund, occupational health insurance, asset-effective benefits, JobRad). An extensive health management and a very active company sports community. A secure and long-term job at a socially committed and sustainable employer. If you find yourself in this description and want to become part of our Sparkasse Duisburg, we look forward to your application! Please use the link below to specify a possible date of entry and your salary presentation. We are pleased to receive applications from all people, regardless of nationality, origin, gender, sexual identity, age, disability, religion or worldview. Especially welcome are women's applications. These are preferably taken into account in accordance with the National Equality Act NRW. Mrs Gerber-Weichelt is happy to answer your questions. Take advantage of your chance and start your career as a management service with attractive perspectives. Dietmar Croes (0203 2815 2120 33) and Manfred Peters (0203 2815 2114 65) are happy to be available for queries on the contents of the workplace.

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