Internal Sales Clerk (m/f/d)

Order acceptance via e-mail, telephone and Whatsapp Careful collection and verification of orders Conduct correspondence with customers in German and English Interface Management: You act as a coordinating element between internal departments and external service providers of logistics Perhaps you already have knowledge of food exports in third countries (Atlas, Traces)? Complaint management: Customer complaints are handled independently, solution-oriented and closely with all stakeholders. With Excel you start an annual evaluation of complaints and present the results Customers Customer Satisfaction Analysis: You’ll start a written customer survey with Microsoft Forms for quality assurance with evaluation and presentation of results Processing individual customer requirements such as specifications and statistics Implementation and implementation of customer actions such as group purchase, promotional discounts, promotional subsidies Maintenance of customer-specific conditions in the ERP system Provide and ship patterns Implementation of mailing actions Keep customer master files up-to-date in the CRM system and update them as needed

You have successfully completed a commercial training You have ideally experience in handling customer orders in the FMCG industry You bring solid knowledge in the application of Excel, Word and Outlook with You master school English in word and writing You show a strong customer and sales orientation You are communicative and team capable You work independently, properly, structured and solution-oriented And last but not least, you're thrilled with ''Speiseeis''

A fresh, dynamic family business An open corporate culture where our own initiative and commitment are lived, of course we are all ''per du'' Responsive tasks and a lot of design space Opportunities for further development Benefits and “ice in abundance” An unlimited working relationship The salary is based on your personal qualification