BAUHAUS | Germany | 68xxx Krefeld | Permanent position | Full time / Home office | Published since: 23.04.2026 on stepstone.de
Expert Customer Service Logistics with Team Coordination (m/f/d)
Better digital. Digital Commerce is a networked BAUHAUS of the future through digitalization. We always have our customers in focus and as a goal to create the perfect digital shopping experience. An agile working environment, innovative solutions and dedicated employees: the strong motor behind it - and the best proof is the success: With over 290 specialist centers in 19 countries as well as one of the 50 largest online shops in Germany, BAUHAUS is one of the most successful companies in Europe. We look forward to getting better together!
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Your tasks • Your profile • What we offer
You take over the technical management of the Customer Service Team Logistics (3 employees) in Krefeld or Mannheim for the Europe-wide incident and enquiry management of our BAUHAUS branches You expertly advise managers at branch and regional level on all logistics services You are responsible for defining, implementing and tracking KPIs and SLAs You initiate and guide projects for the sustainable quality improvement of logistics services You partially support the day-to-day business and manage the strategic partner and request management You shape the communication with all contact persons in a sovereign and solution-oriented manner - from the operative team to the management
Complete economic or technical studies (e.g. SCM, logistics) Multiannual professional experience (logistics/CRM) First professional leadership experience with motivation and development skills Knowledge of KPI & SLA management and strong analytical skills Strategic, proactive and solution-oriented operation with high customer orientation Process-oriented thinking and ideally successfully initiated and guided projects in quality or requirement management Flowing German and English skills
Together good. With you even better: In our family business we offer exciting tasks in an agile working environment with flat hierarchies and teamwork Flexibility for a good work-life balance: possibility for mobile work, flexible working hours outside the core working time, 30 days holiday with up to 12 additional unpaid holiday days The most modern working environment on the BAUHAUS Campus: Flexible work areas with state-of-the-art equipment, BAUHAUS Restaurant and Bistro as well as BAUHAUS Kindertagestätte Stability and security: permanent employment and attractive remuneration Advantages of employees: Advantages of shopping by the BAUHAUS employee card, Corporate Benefits, occupational retirement and more. Technology & Innovation: We rely on state-of-the-art technologies and promote personal and professional growth Networking: Regular BAUHAUS team events strengthen our cohesion Start your application online now - without writing in a few minutes! BAUHAUS is looking forward to you. .
Location
 | BAUHAUS | |
| 47809 Krefeld | ||
| Germany |
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