Service Process & Documentation Specialist (m/f/d)

Step out of your comfort zone, excel and redefine the limits of what is possible. That's just what our employees are doing every single day – in order to set the pace through our innovations and enable outstanding achievements. After all, behind every successful company are many great fascinating people.

In a spacious modern setting full of opportunities for further development, ZEISS employees work in a place where expert knowledge and team spirit reign supreme. All of this is supported by a special ownership structure and the long-term goal of the Carl Zeiss Foundation: to bring science and society into the future together.

Join us today. Inspire people tomorrow.

Diversity is a part of ZEISS. We look forward to receiving your application silence of gender, nationality, ethnic and social origin, religion, philosophy of life, disability, age, sexual orientation or identity.

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The future of metrology begins at ZEISS

ZEISS Industrial Quality Solution for pioneering measurement technology with more than 100 years of tradition. We develop and produce high-performance tactile, optical 3D and X-ray measuring devices and so offer suitable software solutions for analysing measurement data. With a strong and broad technology and software portfolio, comprehensive expertise and a global presence, ZEISS is a preferred partner in a wide range of industries, electromobility, medical technology, additive manufacturing and aircraft construction.

About you: Your Mission, Your task is to turn service strategies into seamless operational reality. You are the architect of our process landscape, ensuring that high-level designs arelisten into consistent, logical, and user-friendly documentation. You act as a vital sparring partner to our Service Process Experts, refining the ''How'' and building the global framework that allows our local units to excel.

Your role Signavio Architecture: You take full ownership of the service-related process landscape in Signavio, ensuring a professional, scalable, and logical structure.

Process Sparring: You act as a critical counterpart to our Service Process Experts, challenging and refining the ''How'' to ensure workflows are consistent and ready for execution.

Tailored ''How-To'' Documentation: Based on existing, rather generic documentation, you add the business-specific layer. You identify and document the specific, relevant steps for the daily doing in Salesforce CRM, SAP ERP and other tools.

Training Responsibility & Governance: You ensure that business-specific processes are trained effectively. While you may not conduct every training session yourself, you are responsible for the content quality and for ensuring that all documentation is centrally stored and easily findable for the teams.

Global Framework & Local Flexibility: You develop and roll out global standards that align with our strategic initiatives while defining the necessary flexibility for local units.

Pragmatic Practitioner: You are not a theorist. You stay close to the business and execution, understanding the reality of daily operations. You prefer a working solution over a perfect but impractical process.

Analytical Architect: You have a passion for structure and a high degree of consistency. You can break down complex business requirements into clear, step-by-step documentation.

Business Tool Affinity: You have a solid understanding of how business processes are mapped within software environments (CRM/ERP). Prior experience with Salesforce CRM or SAP ERP is a strong plus and will help you hit the ground running.

Knowledge Management Mindset: You understand that documentation is only valuable if it is findable. You have a structured approach to organizing information and ensuring accessibility for the end-user.

Process Modeling Expert: You are proficient in BPMN 2.0 and have hands-on experience in building and maintaining structures Signavio (or similar enterprise tools). Strong Communicator: You enjoy explaining complex workflows and have the didactic skills to ensure process adherence across international teams. Fluency in English is mandatory.

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