Energy and consumption billing clerk (m/f/d)

Job in Hamburg-Neustadt with very good transport connections (ground railway) 30 days a year at a 38.5-hour week Mobile work with several days in the home office per week after incorporation Grant for occupational retirement, asset-effective services, Germany ticket as well as attractive JobRad leasing offers Benefits with numerous well-known brands and suppliers, augmented canteen in the house and free drinks Business sports such as running, football or yoga groups

Preparation of heating and operating costs for private customers. Examination of consumption data using legal requirements and internal guidelines, with the result of correct and timely processing Comprehensible and competent advice and support for customers who lead to a positive customer experience Communication with landlords, e.g. to clarify open questions, to request missing documents clarification and coordination of data inconsistencies with internal specialist departments to ensure a smooth process Improving service through participation and active involvement in projects and change processes

Closed commercial training, e.g. real estate businessman, office management, industry or a comparable area Ideally, experience in the handling and contact with customers, coupled with a friendly and diplomatic appearance to all participants (customers, landlords, specialist departments) High numerical affinity and fun in dealing with numbers, values and invoices, as well as a good understanding of technical processes Solution-oriented and structured way of working with complex topics and relationships Embossed service orientation, initiative and desire to advance things. Very good MS Office knowledge and openness for different helpdesk software and systems Find your place in our customer's team! !