Key Account Manager - Aviation (m/f/d)

We're INFORM. For over 50 years, we have been developing software solutions for intelligent process optimization based on artificial intelligence and operations research. Whether from the modern campus in the middle of the green of Aachen, remotely or abroad – more than 1000 employees work daily with a lot of passion, ambition and expertise to advance together in the Team Großes. And that always at the heart of time. All genders are welcome!

Our software solutions in the field of aviation control central operations at airports worldwide – from resource planning to ground handling. As a key account managerin, you will ensure that our aviation customers use our SaaS solutions optimally, expand strategically and benefit in the long term. As a strategist and relationship managerin you are responsible for the development, development and future security of our key customer relationships. You identify business needs, develop value and ROI arguments, and customize our entire inform portfolio with the customer.

As a central contact:in (Single Point of Contact), you are responsible for your key accounts, reflecting trusted relationships with decision-makers and developing strategic account plans to increase business potential in a targeted manner. You are responsible for the entire supply and contract process – from initiation to voting with Legal and Sales Hub to commercial negotiation and successful conclusion of the contract. As the first contact person: in escalations, you control commercial and project-related topics and ensure quick, solution-oriented decisions. You work closely with our international country companies to develop your accounts regionally and strategically. Through active CRM care, you keep an overview of your pipeline and make sure that opportunities and activities are documented transparently. You use your network within and outside the company, bringing customers and internal experts together and thus promoting effective cooperation and knowledge sharing.

Multiannual experience in the account or key account management of complex software projects with international customers, ideally in the aviation, logistics or SaaS environment Detectable successes in contract negotiations and the development of strategic account plans. Completed training, study or comparable qualification Very good communication and negotiation skills – especially in dealing with C levels. Strong strategic and analytical thinking, including experience in ROI analyses or business case creations. Openness for international travel and joy in a dynamic, entrepreneurial environment. Very good knowledge of German and English (min. C1) in word and writing. Nice-to-Have: Experience with MS Dynamics

Flexible working hours, hybrid work, workation, Sabbatical Childcare allowance and other family-friendly offers Urban Sports Club Membership and other health/sports opportunities e.g. Long-term development prospects with a wide range of training opportunities Diverse, healthy and funded lunch in our canteen Great INFORM summer party, business and team excursions as well as a Christmas celebration