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Deutsche Post Customer Service Center GmbH | Germany | 22xxx, 21xxx, 33xxx, 53xxx, 20xxx, 40xxx Bielefeld, Hamburg, Monheim am Rhein, Bonn | Permanent position | Full time / Home office | Published since: 09.06.2026 on stepstone.de ♿️

Branch: Transport and logistics Branch: Transport and logistics


Your tasks • Your profile • What we offer

For one of our locations in Bielefeld, Hamburg, Monheim a.R. or Bonn we are looking for a:n

YOU KNOW WHAT ANYTHING? WE BEE THE GREAT CHANCEN FOR SOLUTION FINDER. Welcome to the Post & Package Germany division of the DHL Group. As a leading postal and parcel service provider, shipping letters, goods and parcels is our core business. And we fulfill this social mission with a special passion: As a strong, entrepreneurial team, we find solutions, shape changes and take responsibility. We connect people and improve their lives. Post & Paket Deutschland is growing with new tasks for positively thinking starters. This is your chance! These challenges await you: Support for short, medium and long-term business and quantity planning Total responsibility for central planning processes in customer service (Forecast, Personalbedarf, Sizings, Forecasts, Reports) Participation in budget planning Focus on Forecasting & Analytics: Development and evaluation of prediction models (time series, regression, machine learning) Ensuring model quality (e.g. MAE, MAPE, RMSE) as well as carrying out analyses and validations Identification of drivers and use of Feature Engineering & ML methods (e.g. Random Forest, XGBoost, SHAP) Dealing with seasonality, trend breaks and tears and deriving recommendations Data & control: Ensuring and further developing the data base and data quality (including integration of different sources) Use of operating systems (e.g. CRM, ticket systems) for data-based control Guided tour & cooperation: Management of projects and continuous improvement of processes Professional and disciplinary leadership and further development of the team Active stakeholder management and address-oriented preparation of complex content Experiences, skills & talents we are looking for: Completed studies (e.g. data science, analytics, statistics, (economic) informatics or BWL/VWL) or comparable qualifications Multiannual experience in planning / forecasting, ideal in the customer service environment Knowledge of data analysis, forecasting and machine learning Very good knowledge of Python, SQL and BI tools (Power BI / Tableau) Experience with modern data platforms (e.g. Azure, Databricks) of advantage Designed analytical, conceptual and structured working methods leadership experience as well as high communication and stakeholder competence Entrepreneurial thinking, high initiative and resilience Your advantages An exciting working environment, competitive pay structures and a safe workplace The possibility to work mobile according to our operating agreement Transparent work time recording and leisure compensation Further training and personal development The possibility to participate in the attractive group pension pensions or pensions with employer grant Free social consultation in all situations Company bicycle Benefits for various providers in the course of the Corporate Benefits program of Deutsche Post (example: gyms, online trade, travel, mobile phone etc.) Our key data: Questions will be answered by Sarah Buser at 0228-18439060. The position is also suitable for people with severe disability. With the same suitability, the severe disability is preferably taken into account. The position can be exercised exclusively in full time. Please send us your complete application documents via the button ''Apply' or '' Apply now''. We look forward to your application. I'm sorry.

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Location

ava Deutsche Post Customer Service Center GmbH
Bielefeld, Hamburg, Monheim am Rhein, Bonn
Germany

The text of this ad was translated from German into English using an automatic translation system and may contain semantic and lexical errors. Therefore, it should be used for introductory purposes only. For more detailed information, see the original text of the ad at the link below.

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