Product Manager Digital Customer Service (m/f/d)

Liebherr-EMtec GmbH, headquartered in Kirchdorf an der Iller (Germany), is a subsidiary of the Liebherr product segments earthmoving machines and material handling machines. At a total of seven locations in Europe, Asia and South America, the company develops and manufactures an extensive product portfolio of mobile and caterpillar excavators, levelling and loading noises, pipe booms, telescopic loaders, wheel loaders, articulated dump trucks and material handling machines.

Projektmanager (m/w/d) Job ID 81784

As a business manager for our Smart Services portfolio with the focus of the digital maintenance & repair solution for end customers Actively focus and develop our digital solutions You ensure that our product portfolio always remains competitive - through continuous optimization and innovative impulses Recognise requirements for new and existing services at an early stage, validate them and bring them into development in a targeted manner The product roadmap is your responsibility. Working closely with interdisciplinary solution teams to achieve market-oriented and technically excellent services With well-founded business plans and clearly defined KPIs you create the basis for a transparent success measurement You coordinate roll-outs, ensure the smooth 1st level support and take over product training - including 2nd level support in more complex topics Market trends in the after sales sector also keep your eye on and derive relevant insights into the further development of our services

You have completed your studies in the field of economic engineering, mechanical engineering, business management or comparable training with relevant professional experience The world of construction machinery and/or agricultural technology is thrilling you - as well as our innovative product portfolio Experience in cooperation with traders brings you with and know what is relevant in practice Digital after sales services are more than just a trend for you - you burn for their further development and implementation Agile methods and tools like JIRA or Confluence are familiar to you and are part of modern work for you Very good knowledge of German and good English allows you to communicate in international contexts

Safe workplace - successful family-run group Performance-oriented remuneration - based on collective agreement metal and electrical industry incl. Christmas and holiday money as well as special payments Flexibility in everyday life - mobile work (up to 40%), 30 days holiday, special holiday, leisure compensation and sliding time Growing together - numerous offers for personal development and regular development talks Pulling on a strand - collegial cooperation and design freedom in a modern working environment A great start - Detailed onboarding with individually planned incorporation Work makes hungry - funded lunch in our organic certified operating restaurant with regional food Stay always fit - bike leasing, health checks, company doctor, own courses and discounts for sports and leisure activities Secured for the future - occupational pensions, pensions and pensions For the work route - cost subsidy as well as good motorway connection towards Allgäu, Memmingen and Ulm