Head of Department - Customer Service (m/f/d)

You are responsible for the nationwide customer service of BARMER with around 3,800 employees and 13 direct reports and report directly to the customer service department management. In your new function, lead, motivate and develop your employees, live our corporate culture and act as a model through your agile and networked work. With a view to overarching corporate objectives, you will develop the customer service strategy with other business areas and ensure their nationwide implementation to achieve the technical and corporate objectives. You organize the goals of customer service and pursue their achievement with high commitment. In this responsible position You act with conceptual skill and professional competence. To create a sustainable business success, work closely with the guides of the adjacent CRM/Development department and the customer experiences and channels department. You ensure effective interaction between the specialist departments and the customer service regions and telephony regions and align the activities nationwide. In addition, the topics customer centering and process efficiency as well as the optimization of the financial situation and employee satisfaction are an important part of your work.

You have completed business studies and have proven further development in professional expertise. In addition, you will bring comprehensive knowledge and experience in customer service and can demonstrate the successful achievement of customer service goals. You have already successfully demonstrated your leadership skills and business skills in a similar leadership function over several years and have proven to advance their leadership expertise (e.g. through further training, seminars and other practical methods of management competence). You are strong in communication and inspire your employees as a model with a high drive and empathy. Your ability to recognize the diverse talents of the employees and to use them specifically for the BARMER stands out. You are ready to travel regularly for your activity to show presence in our regions and to participate in the pulse of events. BARMER actively promotes equality between employees. Women are preferably taken into account with the same qualification. We stand for equal opportunities and expressly welcome applications from people with severe disabilities and equal opportunities.

Up to 39 days holiday With us all employees have at least 30 days vacation per year. In addition, holiday money can be converted into free days. Thus, up to 39 days of holiday per year are possible. 38-hour week We allow our employees a good work-life balance. Sliding time model with Homeoffice possibility We enable high flexibility in the design of work. Holiday & Christmas money As a small financial syringe every year in addition to the regular monthly salary. Corporate Benefits Numerous discounts, such as mobile phone rates, travel, insurance, events and much more. Collective agreements & regular salary increase We guarantee wage equality and fair pay with fixed wage jumps by collective agreement. With this we create retention and orientation. Health services: Gympass, JobRad, 7Mind, CyberHealth, HelloBetter In addition to healthy leadership and a modern working environment, we offer innovative solutions to exercise, mental health and nutrition. Parttime We live compatibility, so every job is also possible in parttime – also leadership positions. Lifetime account Our employees can save their working hours and use them at a later stage, for example for a longer period. sabbatical To get your head free, to realize dreams or to develop yourself personally. Capital benefits and occupational pensions We pay the maximum of assets of EUR 480 per year. Individual support & training We enable individual further development and actively promote our employees, depending on the need and competence. Open culture & engagement: LGBTQIA* community, women network, father network With hospitations, communities, network events and board dialogues, we promote transparency, openness and respect for all. .