opta data Gruppe | Germany | 69xxx Walldorf | Permanent position | Full time / Home office | Published since: 01.06.2026 on stepstone.de
Customer Support Technik & Services (m/f/d)
We are the opta data group, one of the leading providers of IT, accounting and healthcare services. As a family-run group of companies with an open duz culture, we stand for a responsible and collegial union. We combine tradition and courageous innovation - with around 3000 employees: we shape the future of the healthcare industry! !
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Your tasks • Your profile • What we offer
You are competent to answer questions about the application and installation of our software – by phone, email or in the ticket system
When setting up the software, you support our customers and help with basic technical topics such as printers, connections or basic settings
Typical standard problems – such as power supply, cables, paper, toners or software settings – are analysing and raising yourself before you pass on more complex issues to the technology
You advise on modules, extensions, updates and online seminars
Training documents, presentations as well as knowledge-based articles will be created and recommended for customers and internal teams
You work closely with colleagues from support, development and sales, thus ensuring a smooth process
Joy of contact with people and the ability to understand technical issues to mediate
A good technical basic understanding as well as a safe handling of PC and standard software characterize you
Ideally you bring first experience in customer support or in the IT environment
Friendly, patient and solution-oriented working
You work structured, independent and bring team spirit and engagement
Future-proof workplace: Start by in a leading and growing company of industry software with a long tradition
Green incorporation: We invest in your future and make sure that you are quickly incorporated
Mobile work: You have the possibility to work partially from home
Continuing training: own learning platform that supports you in your professional and personal development
Good transport: Our location in Walldorf / Baden is easy to reach by public transport
Working environment: Open working environment, short decision-making and a collegial co-operation
Location
 | opta data Gruppe | |
| 69190 Walldorf | ||
| Germany |
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