Technical Customer Advisor – After Sales & Service (m/f/d)

At Masa we think of nothing but concrete — and how we can shape it for our customers in the building materials industry.

The machines developed and produced by us are used for the production of concrete stones, lime sandstones and porous concrete stones. In other words, we are real concrete heads with a passion for reliable, powerful machines. Perhaps this is precisely why we have made Masa a world leader in the building materials industry with our ideas, visions, experiences and know-how since 1905.

This makes concrete heads a little proud.

We are looking for new concrete heads for Porta Westfalica. Senior Consultant (m/w/d) – After Sales & Service 40 hours / week

Support and advice of existing customers in the areas of spare parts, retrofits and digital service Analysis of customer requirements and development of customized solutions Creation and tracking of offers and contracts Support for sales in customer support Implementation of product presentations Care and development of long-term customer relationships Participation in trade fairs and special events

Vocational training with further training to the technician or comparable qualification Professional experience in customer service, ideal in mechanical engineering Impressed communication and negotiation capabilities Customer-oriented thinking and acting Technical understanding and interest in innovative solutions readiness to travel Secure handling of MS Office, SAP knowledge Very good German and very good English skills, other languages of advantage Problem solving competence, team skills and flexibility and reliability

We offer an attractive working environment, an extremely interesting and varied activity as well as a dynamic company with flat hierarchies. A performance-oriented salary and open communication create the basis for commitment and success.

With us, you can complete your individual strengths such as team skills and durability, develop and grow into new challenges. Flexible working hours 30 days off 5 paid child sick days JobRad-Leasing monthly 50 € tax-free via the Edenred voucher card Occupational pension Additional health insurance (300 € health budget per calendar year) Free provision of fruit and water Digital food brand Offers for health promotion & support by our company doctor Free staff parking Regular employee events A very good working environment and collaboration in an open and dynamic team Various training and development possibilities