Assisteur (m/w/d) Fahrzeug Assistance (Multiskill)

Allianz Group is one of the most trusted insurance and asset management companies in the world. The support of our employees, their ambitions, dreams and challenges makes us a unique employer. Together, we can create an environment where everyone feels capable of researching, growing and shaping a better future for our customers and the world around us. We at Allianz believe in a diverse and inclusive workforce and are proud to be an employer for equal opportunities. We encourage you to introduce your whole self at work no matter where you come from, what you look, who you love or what you believe in. We are therefore pleased to receive applications regardless of ethnic or cultural origin, age, gender, nationality, religion, disability or sexual orientation. Join us. Let's care for tomorrow.

The Roadside Assistance section offers our customers support in the breakdown or emergency, starting with the adoption of emergency calls, the complete organisation of assistance services, the payment of service provider bills or the reimbursement to the policyholders. Acquisition and processing of claims (protection and legal protection insurance) Coordination of all necessary measures for damage control: organisation of panning and towing services, car hire, hotels, train and air tickets in Germany and abroad Cooperation with national and international service partners Termination and monitoring of orders Approval of costs within the framework of the terms of protection Answering service phone calls

They are ready to work flexibly in 24-hour shift operation and see absolute service orientation as of course In addition to your completed training, you ideally have professional experience in the service industry or have already worked in a assistance Your strengths include communication and team skills The handling of the PC is familiar to you You have very good knowledge of the German language in word and writing and speak well English Additional language skills (French, Spanish, Italian, Eastern European languages) are advantageous

Modern, future-oriented work environment Structured and practical incorporation Mobile work according to operational agreements possible Assets Continuing training and work well programs Attractive employee conditions on Allianz products Jobrad and grant Deutschland-Ticket WellPass: Sports and Health Benefit