Telephone Customer Service Employee (m/w/d)

Being the best energy and environmental service provider in Baden-Württemberg is our claim. We can only meet this requirement thanks to competent and dedicated employees (m/w/d). We are looking for you at the next time as an employee of telephone customer service (m/w/d) in full or part-time.

responsible, committed and with your warm kind to answer individual customer requests around our products and services first contact person (m/w/d) for our customers and ensure excellent service and process quality answer telephone requests reliably and timely – in consultation with internal contact persons, you will find practical and customer-oriented ways of implementation to deal with the specificities of procedures of public law and to be responsible for administrative activities such as the maintenance of customer master files to introduce your own ideas for process improvements within the department

empathic, have completed vocational training and have already gained first experience in the service sector communicative and at home in the service world equipped with a strong customer orientation and have a high level of efficiency and quality awareness flexible, have a quick understanding and ideally have experiences in SAP – you are also familiar with geoinformation systems team-ready and resilient – you keep a cool head and your sovereign appearance to colleagues and customers even in busy times application-proof in dealing with the German language (at least C1 language level)

direct customer contact as well as exciting requests and professional diversity Your chance to work with an innovative company from the region individual training and training opportunities that are tailored to you personally excellent social benefits (e.g. Hansefit, Jobticket, JobRad, Occupational pension, Energy grant) with flexible working hours JOBV1_EN