BBBank eG | Germany | 76xxx Karlsruhe | Permanent position | Full time / Home office | Published since: 19.06.2026 on stepstone.de
Teamleiter Customer Engagement / Social Media (m/f/d)
We are the largest private customer bank in Germany. As a digital bank with a nationwide branch network at over 100 locations, we combine experience and innovation with the more than 100 years of competence of a successful bank house – customer-oriented, economically, sustainable and sympathetic. We live, love and deliver better banking and set standards that are sustainable. For growth with substance. For continuous development that creates customer experiences. Together we shape the banking of tomorrow. Better banking means for us: approachable, relevant and effective – on every channel and at every moment of the customer journey. Design strong customer relationships along the Customer Lifecycle! In the new Brand & Customer Experience area, we bundle our activities around brand, customer experience and sustainable customer relationships. Our goal is clear: we combine data, technology and creativity to create digital customer experiences that work and scale growth. For the further expansion of our brand presence, we are looking for a creative, strategically thinking and leadershipful personality as a team leader Customer Engagement / Social Media at our headquarters in Karlsruhe. .
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Your tasks • Your profile • What we offer
Customer engagement Strategic development of cross-channel social media activities – relevant, creative and performance-oriented Conception and control of content and campaign formats along the entire customer journey linking creative storytelling with data-based decisions and continuous optimization based on relevant KPIs Identification of trends, platform developments and new digital formats and their translation into effective communication Management of agencies, creator collaborations and paid social actions Close cooperation with Brand, CRM, Performance Marketing and PR to ensure a consistent brand presence Development of innovative approaches for community building, engagement and digital brand management Leadership & strategic development Professional and disciplinary leadership as well as further development of a creative social media team Promoting an open, creative and independent team culture Priority and efficient management of resources, projects and processes Coaching and individual promotion of team members in their professional and personal development Establishing modern, agile and data-oriented methods Positioning social media as a strategic success factor within the organization
Multiannual experience in social media, digital marketing or brand communication Experience in leadership and development of teams A strong sense of digital trends, platform mechanics and target group-relevant content Strategic thinking combined with creative implementation strength Experience in handling KPIs, analytics and data-driven optimization High self-initiative, communication strength and desire for change Embossed customer orientation “Can-do” mentality and enthusiasm for data-driven customer experiences
Versatile and responsible activities as well as active participation opportunities Comprehensive offer for professional and personal development Positive corporate culture: modern, open, sympathetic Mobile work and design spaces for an optimal work-life balance The varied working environment of a modern financial service provider with growth targets Attractive compensation package Compatibility of work and family as well as many other benefits such as e.g. company pensions, Jobrad, ÖPNV grant, company health management and much more! !
Location
 | BBBank eG | |
| 76137 Karlsruhe | ||
| Germany |
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