Head (m/w/d) Customer Service B2B

Оccupation: Business economist (college) - advert...

About us Elis is Europe's leading expert in textile services. More than 56,000 people at 440+ sites in 30 countries ensure that the textile supply concepts of approx. 400,000 customers around the world run like at the snoop. A brilliant performance of our employees who deserve our respect! In Germany and Austria, we provide our 45 locations, while from our head office in Hamburg we support our locations, our customers, e.g. from hospitality and gastronomy, healthcare and industry and trade, with a variety of rental textiles, so that they can work under the best conditions. This makes sense not only for our customers, but is also a sustainable business model at a steady growth rate! We are looking for you Your duties • Leadership and development: guidance, motivating and developing 15 customer service staff, both in the field of external services and in the field of internal services • Customer Relationship: Responsibility for the care and care of our business customers (B2B), ensuring high customer satisfaction • Price negotiations: conduct price negotiations with existing customers to ensure profitability and further development of business relations • Annual talks: Planning and implementation of annual talks with our business customers to strengthen long-term partnerships • Development: Identification of growth and optimization potentials within existing business relationships • Coordination: Close cooperation with other departments such as sales, production and logistics to ensure smooth customer support

Your profile • Training: completed commercial training or studies in business, business, marketing or comparable • Experience: Multiannual professional experience in customer service, ideal in the B2B sector • Leadership skills: experience in leading small teams, strong in communication and motivation • Negotiating skills: Impressed ability to price negotiations with business customers • Customer orientation: High customer orientation and strong service readiness • Analytical skills: Strong analytical skills and problem-solving competence • Mobility: Class B driving licence mandatory

We offer • occupational pension: Location-related social and special benefits such as a subsidised occupational pension scheme • Company-Bike: Grant to the dream bike as part of our company bike program Corporate Benefits: Employee recommendation program and employee discount for various actions • System-relevant and crisis-proof: Through our system-relevant service, we are also a safe employer in times of crisis • Company events: We celebrate our successes together with company events or monthly employee events, such as flame cake or pizza from the food truck • Company car: Cars (VW, Skoda and BMW) which may also be used privately • Teamwork: Experienced teamwork with flat hierarchies as well as agile working and decision methods • For us of course: An unlimited employment contract and punctual payout! • From the very beginning it is good: A fixed contact person throughout the application process • Further development: Internal developments can be demonstrated by numerous examples and are of course also possible with new employees

Apply quickly and easily People are interested in us more than elaborate writings of motivation or astronomy. Apply online via the Apply button. Curious? More information about Elis and how it feels to belong to us is available on our corporate website or on our social media channels. There is a look behind the scenes on Instagram and Facebook at @elis.karriere. Your contact person: Jana Voß-Schur Recruiting Specialist Phone: +[for phone number see the original ad]

Elis Group Services GmbH Daimler AG 22761 Hamburg

Joblocations:

09661 Striegistal, SACHSEN, GERMANY

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