ITSM Tool Engineer (m/w/d) full-time or part-time

Do you have what it takes to rethink the future? You are not satisfied with the first, but only with the best possible solution for sustainable use of resources? Then use your chance at Techem to really move something. We jointly ensure the digital energy transition in buildings. As a leading service partner for smart and sustainable buildings, we offer efficiency improvement along the entire value chain of heat and water in real estate. Techem is now active with around 4,300 employees in 18 countries and has 13 million homes in service.

Our values: clarity, openness, honesty, liability – diversity and inclusion are a reality with us, not just buzzwords. As an innovation driver, we offer fascinating tasks in a dynamic environment, flexible work opportunities and open corporate culture. Be part of the revolution – Join Techem!

Welcome to the team: Together we are driving the climate-neutral building stock ahead – join us as: ITSM Tool Engineer (m/w/d) in full or part time, R-103702 Location: Eschborn

Administration and development of ServiceNow: Creation and adaptation of workflows, business rules, client scripts, ACL's and UI Policies Integration of external systems via REST/SOAP APIs Optimization of existing processes and automation of recurring tasks Care and adaptation of the service catalogue Working in the care and optimization of the CMDB data model Working in the integration of ServiceNow with other IT systems and applications (Intune, Sentinel, Azure/Entra, Microsoft AD, etc.)

PowerShell Scripting & Automation: Automation of user and group processes Development and maintenance of scripts to automate routine tasks Creation of reporting and monitoring solutions Integration of PowerShell routines in the ServiceNow Mid-Servers, Entra ID (Azure) and other tools Transfer the functionalities of the BeNu tool (own development) to the standards of Microsoft, IAM tools and ServiceNow Technical documentation & support: Preparation of technical documentation and operating manuals 2nd/3rd Level Support for ITSM Tools and Interfaces

Our team: We are an open-minded, strong team and complement each other in our skills We have one thing in common: desire for new, digital services for our customers With us, man counts more than the position or the hierarchy level

Complete study of computer science or comparable training Multiannual experience with ServiceNow administration and development Knowledge found in Microsoft Entra ID / Azure AD Very good PowerShell knowledge Experience with ITIL processes and ITSM frameworks Knowledge of API integration and script languages (e.g. JavaScript, JSON, Python of advantage) Experience in scripting (Java, Glide API, PowerShell), Flow Designer, CSS, HTML and REST/SOAP APIs ServiceNow certifications (e.g. CSA, CAD) are desirable Microsoft certifications in Azure/Entra ID Experience with Microsoft Graph API Knowledge of security and compliance issues (e.g. RBAC, MFA, etc.) ITIL V3 or V4 Foundation certification Good knowledge of German and English in word and writing

Welcome to the team: Digital ''Welcome Call'' for all new employees, 2-day onboarding event, individual set-up plans and hospitations, quick takeover of responsibility, freedom of design and friendly colleagues who are on hand with advice and action

Techem Arbeitskultur: Work at one of the leading companies for the digitization of the energy transition in buildings, short decision-making paths, flat hierarchies, open duz and corporate culture, regular, digital communication formats of management, 30 days vacation, special holidays and payments, own company laptop, cost of travel, asset-effective services, contribution to company pensions

Personal development at Techem: free spaces to develop their own creativity and skills, a variety of possibilities to develop as a specialist as well as a leadership, such as our systematic development program ''STEP'' or a varied seminar program within the framework of our 'Techem Academy'

Co-operatives: flexible working hours, mobile work, support in the reconciliation of work & family (e.g. childcare, care, mental health with “heycare”), discrete social consultation via “PER|SPECTIVE”, free online support with “ubiMaster”, a modern working environment as well as free water, fair trade coffee and tea at all locations, very good transport connections of the central in Eschborn Programme

Design of the energy transition: digital and dynamic environment, where IT is at the centre, agile working methods and cross-functional teams, forward-looking projects, new technologies and working methods as well as free space for ideas to drive the energy transition, good networking and collaborative cooperation for joint success and synergies, an understanding of values of openness, honesty, clarity and liability

More technology and shape the future of the energy transition with us!