BWI GmbH | Germany | 70xxx Stuttgart | Permanent position | Full time / Home office | Published since: 18.05.2026 on stepstone.de
Coordinator Operations Control / Dispatcher (m/f/d)
As a primary digitization partner of the Bundeswehr, we provide stable, safe and efficient IT services in Germany and abroad, from basic operations to the field close to the application and thus contribute to the continuous increase in the leadership and operational capacity of the Bundeswehr. With more than 8,000 colleagues, we operate and modernise one of the largest and most complex IT infrastructures in Germany. We are looking for responsible IT specialists who are convinced that the Bundeswehr-IT will further develop in challenging digitalization projects and thus contribute to Germany's security. Together with us, we are concerned about the digital sustainability of our country. Coordinator Control / Dispatcher (m/w/d) now and in full time in Ulm The Service Center Ulm ensures decentralized service provision and a permanent representation of BWI GmbH on site in the properties of the Bundeswehr. In addition, the Service Center processes defined task packages within the framework of projects and provides on-site service at the BWI internal IT. .
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Your tasks • Your profile • What we offer
Acceptance, qualitative testing and further processing / disposition of incoming interference messages within the ticket system
Timely and economically efficient disposition of orders as well as compliance and monitoring of service levels and escalation processes
Tool-based control / support of service technicians for order filling
Planning of projects with regard to terminological, economic and technical feasibility
Communication between customers, foreign companies, internal interfaces and technical field service
Installation and commissioning of hardware and software
Support for organisational and administrative tasks
Working in optimization projects
Complete vocational training in the IT sector or a comparable qualification
At least 3 years of relevant professional experience in the IT environment
Comprehensive knowledge of ticket systems as well as good knowledge of IT processes and MS Office
High IT affinity
It is desirable to develop expertise in IT management networks (LAN, WAN, WLAN); Certifications of advantage
Project experiences of advantage
Knowledge of the peculiarities of the customer Bundeswehr of advantage
Individual initiative, organisational skills, good team and communication skills as well as customer and quality orientation Flowing German knowledge in word like writing and driving licence class B
Long-term safe workplace Exciting and varied tasks in an innovative and significant environment Various internal and external training opportunities as well as individual career models Trust work time - mobile work and flexible working time models are possible depending on the task area Attractive compensation package and numerous attractive employee benefits Employer-funded and awarded occupational pension schemes
Location
 | BWI GmbH | |
| 70374 Stuttgart | ||
| Germany |
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