HORL 1993 – from the Black Forest to the kitchens of the world

We love products that work, are stylish and feel good for every application. With our HORL® range, we want to create experiences, create enthusiasm and provide wow moments. We want to enrich people's lives and become an integral part of the world's kitchens. With our roller grinders, we want to make it possible for everyone to sharpen knives in such a way that cutting really makes joy. With uncompromising quality and the goal of creating products that long accompany their owners.

After Timo and Otmar Horl's design and construction competencies were the first generation of roller grinders, we left the local factory cellar and are represented today with two office locations in Freiburg. Together with our growing team, we continue to write the HORL® history and look forward to attracting more and more people both nationally and internationally.

Strong brands are created by real communities – not only by target groups, but by relationships. As a community manager (w/m/d), you play a central role in maintaining and developing these relationships. You enter into dialogue directly with our community, shape interaction, engage relevant platforms and strengthen our brand presence in the digital space.

Community-Interaction & Customer Support: You answer comments and direct messages on platforms such as Instagram, TikTok, Facebook, LinkedIn, Pinterest and YouTube. You also actively engage our Facebook Owners Club, moderate contributions and ensure a value-adding discussion culture. You answer international news with the help of translation tools – empathically and reliably.

Reputation management: You actively engage our profiles on Google and TrustPilot, responsive to reviews, promote positive feedback and communicate proactively with our community.

Improve brand presence & engagement: You are strategically interacting with relevant accounts – from kitchen professionals to food bloggers to brand partners. Through targeted communication on their channels, you strengthen our reach and build long-term relationships with influencers and cooperation partners.

Interface to Customer Support: You process customer requests independently, filters concerns and pass more complex cases to our Customer Support Team structuredly – supported by appropriate tools and clear workflows.

Active community building: You continue developing our community by coming, sharing relevant content and creating a binding brand experience through a consistent tone of voice.

You have an education or study in the field of social media, communication, PR or journalism – or bring comparable practical experience.

You have already looked after communities – whether on Instagram, Facebook, LinkedIn, TikTok, Pinterest or YouTube – and are familiar with the community everyday – from moderating to crisis management.

You have strong writing skills and bring empathy – for the right sound in every situation and for different target groups.

You have a good sense of content, platform mechanics and digital dialogue – whether directly in the mailbox or publicly in the comment area.

Experience in dealing with sensitive topics and challenging comments is a plus. At the same time, you are structured, resilient and strategic and can react quickly, document cleanly and escalate topics as needed.

You communicate fluently in German and English. Other languages are welcome, but no need.

As a family business, our team has always been at our heart. This is why we take over the childcare costs of non-school children to 100%, pay grants for retirement and have a Hansefit partnership. Thanks to flexible working hours and mobile work, you can make your life according to your ideas. Make it yours! Do you want to be part of a dynamic and growing company that needs your skills and commitment? Looking for a challenging and exciting role in which you can make a real difference?

Then we look forward to your application! JOBV1_EN