Reception & Front Desk Manager (m/f/d)

In the cultural-historical, baroque 4-star Hotel Schloss Burgbrohl the guest feels comfortable. Whether it's a business guest or a wellness searcher: our excellent cuisine with local products and recipes, our hospitable service and our exceptional ambience let the guest rest. In the midst of a wonderful castle panorama, we combine innovation and tradition, regionality and internationality.

Type of employment: Full time

Castle Moments Designer/in Head of the reception team and representation Sales and event management Guided tour of the reception team including trainees Professional check-in/check-out from our hotel guests Consumption of reservations Care of guests from arrival to departure Planning of events - primary: weddings and conferences Negotiations with tour operators Building Revenue Management Creation of Functionsheets - Overview of all current payouts and events Guest Relations - provide information and make statements about the recommendations of our castle offers/exit options in the region Construction of a guest cardi and care Building a complaint management - Professional processing of complaints Transfers and information transfer - Cross-departmental communication Creative cooperation on new concepts and arrangements/organization offers

• Complete training as a restaurant or hotel specialist
• at least 3 years of professional experience in a similar position in the upscale hotel industry or gastronomy)
• good knowledge of German and ideally also English (conversation-proof)
• excellent written and telephone correspondence
• EDV-Kenntisse (MS-Office)
• AEVO desirable

Soft skills such as a pronounced customer orientation, contact joy as well as a very good organizational ability and a safe, friendly handling of business guests, wellness guests, families, children, wedding couples etc. make you our perfect heart. Creative ideas or ideas that lead to the improvement of processes, as well as a fundamental interest in getting to know the complete hotel process at day and night are prerequisites.

over-tariff payment Cost and Logis by monetary advantage Sunday and holiday supplements (50% and 125- 150%) Thirteenth monthly salary after increasing number of employees up to 30 days a year on ascending holiday by company JobRad/IT-Leasing Operational health management Training and training permanent employment free design space attractive employer with future In the midst of a dreamlike castle environment, we combine innovation and tradition, regionality and internationality. Join the over 900-year history and become part of our team. Do you feel you're right with us, but the requirements don't fit 100% to you? No problem! We always have an open ear for you to reconcile your personal and professional goals and requirements with our expectations. Do you have a work beast you don't want to miss in your new environment? Then we don't want to separate you! We will pay a bill of exchange for successful entry and placement to both of you. .