Team Leader Tenant Service - Real Estate / Digitization (m/f/d)

We ensure good and cheap living and which was founded since 1919, when “the Nuremberg settlement plant” was founded to alleviate the lack of housing as a public law corporation. In 1974 it was converted into a GmbH, whose main shareholder is the Free State of Bavaria. Since the foundation we have been building, managing and managing rental apartments, creating housing for families and operating property stocking for the new construction of condominium and rent apartment measures. Professional and disciplinary leadership of the team of tenant communication Working with our digitalization strategy (end-to-end digitization) Total responsibility for the tenant contact and the rent accommodation incl. Complaint management Ensuring efficient handling of all operations in the team Building an efficient process and FAQ catalog to cover 90% of all requests Analysis of rent surveys and continuous optimization of the necessary processes Contact person for complex rent accommodation and deescalation measures Reporting relevant key figures

Completed real estate studies or comparable qualification Multiannual professional and management experience in housing or real estate Very high digital affinity and safe handling with Microsoft 365 Safe handling of ERP systems, ideally with Wodis Yuneo Very good knowledge of rental law, as well as in commercial processes of housing Impressed organisational capacity, structured and solution-oriented operation, decision-making strength and enforcement capacity High communication and service orientation

A safe position in a healthy company of the Free State of Bavaria in full time at a 39.0 hours week in an indefinite position 30 days for a 5-day week Possibility of home office after the trial period Remuneration based on the TVöD according to personal qualification Good social benefits such as additional services, asset-effective services, rental discount in relation to an in-house apartment, food grant, job wheel, job ticket etc. .