Team Lead Customer Support - E-Learning in Healthcare (m/f/d)

Relias, a Bertelsmann Education Group company, is a global leader in the field of digital education for health and social services. Relias' intuitive, cloud-based platform provides comprehensive solutions for e-learning and compliance and is complemented by individual consulting and service services. Today, more than 300,000 people from more than 400 institutions rely on Relias in Germany. With more than 12,000 B2B customers worldwide, Relias is one of the innovation leaders in the rapidly growing e-learning sector.

Your tasks Leadership of the Customer Support Team This includes: Professional and disciplinary leadership and further development of the team Holiday planning and organisation as well as responsibility for personnel deployment to ensure our service promise monitoring and control of the utilisation and further customer service characteristics to ensure high service quality and customer satisfaction, such as CSAT; Case Age; FCR Responsibility for work results, performance and achievement of your own team and the processing of complex customer processes further development of our services, e.g. by optimising customer communication, developing communication channels, e.g. live chat; Chatbot Close coordination with the other members of the Client Care Leadership Team to ensure that the department goals are achieved and cooperation with other departments

Your profile professional experience as a team lead or a comparable position with responsibility (e.g. lead; specialist contact person; Project responsibility Ideally a completed study, or completed commercial vocational training, possibly a related area/ equivalent experience at least 1 year of work experience in the field of digital solutions/ advanced training/ e-learning strong service and customer orientation as well as solution-oriented action very good communication skills and social competence excellent time management and ability to set priorities Own initiative and sense of responsibility, with the desire to build, initiate, maintain and inspire a team safe occurrence in the representation of your own area in the company and in external appointments Willingness to develop perspective into a management position and take full responsibility for the area

What we offer Unlimited employment contract (full-time/part-time possible) with 30 days holiday per year Attractive, competitive basic salary as well as holiday and Christmas money Flexible work in our modern office in Schwerin and the possibility of mobile work (hybrid model: 40% Office - 60% mobile) Aid for occupational pensions and benefits and a monthly grant to the public sector Individual training opportunities within the Bertelsmann Group and an additional training budget Flat hierarchies, open doors and short decision paths in a relaxed, professional atmosphere Structured integration and the ability to quickly take responsibility Regular team events, various benefits and numerous employee discounts within the Bertelsmann Group and partner companies A helpful, motivated team that warmly welcomes you