IT-Support 2nd Level (m/w/d) - hybrides Arbeiten

For more than 50 years, DIS AG has acted as one of the leading personnel service providers in Germany. Become part of our success story and join the network of the best! For an innovative IT service manager in the heart of Berlin, we are looking for you as a 2nd level IT support (m/w/d) in employee transfer with option of takeover. Join now - we look forward to meeting you! You enter more than 40,000 mobile devices (Windows 10) and provide sound knowledge in Endpoint Service Management. You analyse and solve IT issues as well as service requests holistically by processing ticket requests by phone and in writing. You support the lifecycle of client software and hardware, including deployment, rollout, updates, complaints and out-of-use. You document all the support activities carried out and keep them up to date. In addition, you continually care about the knowledge base.

You are experienced in the Troubleshooting of Windows 10, both in the operating system and network and application provision. You have knowledge of MS Intune and Azure / Entra ID. You have the ITIL Foundation certification and practical experience in the application of IT Service Management structures, especially in incident and problem management. You have high analytical skills and a very good problem-solving competence for IT technical issues. You'll be safe with ticket systems and have experience with tools like Jira Service Management, OTRS and SNOW.

Homeoffice: It is possible to work for 2 days/week in the home office and thus benefit from the advantages of hybrid work. Variety: We offer you an interesting and varied activity with a large/successful company - you will learn about different technologies and working methods and continually expand your IT horizon Feedback culture: We guarantee you a transparent, open and valuable communication and support you in your individual development. Your application will be answered by us within a few days and we will remain in an active exchange for the status of your processes. Fair payment: With us you receive an over-tariff payment and a grant for a job ticket in public transport Security: You will receive an unlimited contract of employment in a future-proof company and a fixed salary that will also be paid in non-use. Health: Health promotion courses and precautionary measures are also part of our remuneration Takeover: With successful cooperation there is the possibility of taking over by the customer JOBV1_EN