Functional CRM Consultant

Do you love understanding complex systems and translating business requirements into smart, scalable solutions? At Thieme, you'll help shape the digital future of healthcare—with technologies that help people provide the best possible care to patients. We are in the midst of transforming into a digital product organization. This means new structures, new ways of thinking, and plenty of creative freedom. As a Functional CRM Consultant (m/f/d), you'll serve as the central link between business and IT. You'll translate requirements into clear specifications, bring structure to complex CRM landscapes, and active shape further development of our Dynamics 365 platform. In an environment that values collaboration, personal responsibility, and continuous learning, you'll create real added value for our marketing, sales, and service processes. Thieme is a leading supplier of information and services contributing to the improvement of healthcare and health. Employing more than 1,000 staff, the family-owned company develops products and services in digital and other media for the medical and sectors. Operating partnership with offices in 11 cities worldwide, the Thieme Group works closely with a strong network of experts and partners. The products and services are based on the high-quality content of Thieme's 200 journals and 4,400 books. With solutions for professionals, Thieme supports relevant information processes in research, education, and patient care. Medical students, physicians, nurses, allied health professionals, hospitals, health insurance companies and others interested in health and healthcare are at the focus of Thieme's activities. The mission of the Thieme Group is to provide these markets with orientation the information, services, and products You need in their specific work situation and career. Area: Information Technology Date: as soon as possible Contract Duration: permanent Working Hours: Full-time (40 hours/week) / Part-time (min. 50%)

You will take end-to-end responsibility for engineering requirements in close collaboration with our business stakeholders from Sales, Marketing, and Service You will translate business requirements into clear, structured specifications (e.g., epics, user stories, and acceptance criteria in Jira or Confluence) You act as a bridge between the business and the development team and ensure that requirements are understandable, implementable, and consistent You will drive the harmonisation of our existing CRM landscape and support the transformation to a unified Dynamics 365 platform You ensure the quality and consistency of solutions across different systems, teams and external partners You proactively identify opportunities for optimization in processes, data models, and system usage

several years of experience (approx. 5+ years) in the CRM field with a focus on complex system landscapes and transformation projects Deep understanding of end-to-end CRM processes, especially in sales, marketing automation, and customer service Extensive experience in engineering requirements and business process modeling Proficiency with tools such as Jira, Confluence, or Azure DevOps, as well as experience with agile methodologies (Scrum) Strong technical understanding of integrations (e.g., APIs, middleware) and CRM platforms search as Microsoft Dynamics 365 and SAP Ideally, knowledge of the Microsoft Power Platform, PowerPages, and the basics of SQL Excellent German and English language skills for collaborating with internal and external stakeholders Strong communication skills, a consulting mindset, and the ability to bridge the gap between business and IT

Non-tariff compensation